Library Clerk Trinidad

Performs clerical duties and technical duties to support the Library, answers patron requests for information and assistance, provides service at the circulation desk, and assists with library programs.

The mission of every employee at the City of Trinidad is to deliver exceptional value and quality of life to all our citizens. Each employee is measured by the ability to adhere to the city’s core value of Pride which is delivered through Purpose, Responsibility, Integrity, Dependability and Excellence. As a City we embrace and celebrate diversity and equity for all citizens and recognize that it is a privilege to serve the citizens of Trinidad, Colorado.

The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The City of Trinidad retains the right to modify or change the essential duties and additional functions of the job at any time without notice. Examples of duties are not intended to be all-inclusive or restrictive.

Responsibilities as outlined in the City Charter:

Note:

Regular and predictable attendance in the performance of this job is an essential function.

Patron Assistance – 55%

• Greets and assists patrons in a friendly, professional manner.
• Answers basic questions about library services, programs, and materials.
• Answers the phone and routes calls.
• Guides patrons in searching the catalog and stacks.
• Helps access databases and navigate the Internet.
• Assists with making copies, faxes, or scans.
• Assists patrons on public computers.
• Requests ILL materials for patrons.
• Monitors and responds to patron behavior issues following established policies.
• Assists with opening and closing duties.

Circulation – 35%

• Checks out and renews materials using Koha ILS.
• Assists with courier.
• Sorts and routes materials to their proper location to assist patrons with borrowing materials.
• Issues and updates library cards.
• Collects and records fines and fees.
• Assists with collection weeding.
• Shelves books, DVDS, and other materials accurately according to classification systems.
• Maintains the order and appearance of library shelves and public areas.

Programming – 5%

• Assists with preparing displays, bulletin boards, and program materials.
• Assists in delivering programs to audiences of all ages in and out of the library.
• Collaborates with co-workers to help plan the annual Summer Reading Program.

Other Duties – 5%

• Performs other duties as assigned by the supervisor.

Knowledge of:

• Library operations, services, circulation principles, practices, and procedures.
• Classification systems (e.g., Dewey Decimal System)
• Library databases, catalogs, and software.
• Familiarity with library policies related to patron confidentiality, fines, lost items, and safety procedures.
• Print and online reference resources.

Skilled in:

• Reference Interviewing.
• Using and troubleshooting a variety of computers and mobile electronic devices.
• Problem-solving and creativity.
• Windows, MS Office Suite, and Publisher.
• Using Prospector.
• Using Innovative Interfaces, including Koha or another comparable automated library system.
• Customer services, including dealing with difficult patrons and volatile situations.
• Using library databases, online catalogs, and digital platforms (e-books, audio books, etc.).
• Effective oral and written communication skills for interacting with patrons, staff, and vendors.
• Strong organizational skills, including the ability to prioritize tasks and maintain accurate records.

Ability to:

• Accurately handle cash transactions, fines, and account balances.
• Operate various office equipment, including copiers.
• Instruct and assist patrons individually while using library resources and technology.
• Maintain a calm, professional demeanor in challenging situations, including enforcing library policies diplomatically.
• Work cooperatively and collaboratively in a team environment.
• Work with confidential information.
• Perform duties independently and with initiative.
• Work in a fast-paced environment while being able to maintain a professional and courteous attitude.
• Handle multiple…