Gift Shop & Volunteer Services Assistant Mt. San Rafeal Hospital

Responsibilities

• Greet and treat all guests in a professional and friendly manner; creating a positive experience for all visitors
• Demonstrate excellent customer service and sales skills
• Process retail sales utilizing point of sale system
• Complete cash, credit card, and employee payroll deduction transactions
• Have general knowledge of merchandise and prices, including stock in storage
• Inventory, as needed – includes checking inventory within the store and making computer corrections, if necessary; moving inventory from storage areas to shop, packing up merchandise within the shop and organizing it within the storage area, unloading new merchandise, comparing incoming stock to invoices and computer inventory, arranging new merchandise within the shop; and notifying Marketing & Volunteer Services Coordinator when stock is running low
• Organize and clean Gift Shop on a daily basis (housekeeping mops floors and removes trash)
• Ensure all merchandise is presentable and well stocked
• Design/organize attractive eye-catching displays of merchandise within the shop
• Ensure storage areas are well organized and boxes are labeled clearly
• Balance cash, credit cards, and payroll deductions at the end of each shift and make deposit with hospital cashier’s office
• Provide general information to guests regarding the hospital and clinics and the surrounding area, including sales events, visitor information, general directions of the facility
• Assist with recruitment, training, onboarding, supervision, and recognition of volunteers
• Assist with managing volunteer schedules and communicating volunteer/gift shop-related matters
• Assist the marketing department with various administrative duties – includes printing/folding documents, making copies, hanging or changing décor/signage, delivering paperwork or materials to other departments, assisting with events
• Other duties as assigned

• High School Diploma or GED
• Strong oral communication skills, with the ability to work with all members of the public
• Strong teamwork skills
• Self-motivated
• Ability to count money and make change accurately
• Good problem-solving and logistical skills

The Gift Shop & Volunteer Services Assistant is responsible for sales of various products within the Mt. San Rafael Hospital Gift Shop. Additionally, this position is responsible for maintaining stock and merchandising of the shop, while ensuring displays are clean and tidy and appropriate for the given sales seasons. Working individually, with a team member, or volunteers, the Assistant must maintain professionalism and courtesy to all guests who visit the Gift Shop and Mt.

San Rafael Hospital and Clinics. The Assistant reports to the Marketing & Volunteer Services Coordinator and the CEO.