Sales Customer Support

Pay: $70,000/year (Based on Experience)
Schedule: 1st Shift
Location: Trotwood, OH

• Bachelor’s Degree in Business, Sales, Engineering, or a related field preferred.
• Strong computer skills, including Microsoft Office Suite.
• Experience with ERP systems, preferably SAP, is a plus.
• Ability to interpret technical specifications and engineering drawings preferred.

• 3-7 years of account management, sales support, customer service, or inside sales experience in a manufacturing environment.
• Experience supporting custom manufacturing or engineered-to-order products preferred.
• Strong customer service, communication, and relationship management skills.
• Ability to manage multiple projects, deadlines, and customer accounts simultaneously.
• Experience with order processing, quoting, and sales administration.

• Ability to work in an office environment using computers and business software throughout the day.
• Occasional travel for trade shows and customer-related events.
• Ability to attend meetings and collaborate with cross-functional departments.

• Serve as the primary support contact for assigned customer accounts.
• Provide exceptional customer service by responding to inquiries regarding pricing, order status, technical documentation, and delivery schedules.
• Support outside sales representatives with account management and customer follow-up activities.
• Prepare and manage quotes for custom and standard products in coordination with engineering and estimating teams.
• Enter and maintain sales orders within SAP and other company systems.
• Track orders from quotation through production and shipment to ensure on-time delivery.
• Coordinate with engineering, production, purchasing, supply chain, and finance departments to support customer requirements.
• Assist with sales forecasting, revenue tracking, backlog reporting, and account performance analysis.
• Support contract reviews and ensure compliance with customer specifications.
• Identify opportunities for account growth, customer retention, and process improvements.
• Participate in trade shows and industry events as needed.

Benefits vary by client and are confirmed at the time of offer. Examples may include:

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid time off (PTO)