Shift Leader Troutdale Arbys

Overview

Join to apply for the Shift Leader Troutdale Arbys role at Ambrosia QSR

Reports to:

Restaurant General Manager

FLSA status type:
Non-Exempt – Hourly

Direct Reports:
None

• Ensure all food orders, specialty drinks and desserts follow company recipes and are always accounted for in the POS system.
• Organize for shift readiness and position team members to meet the sales demands of the restaurant. Use and manage the waste and prep systems to control expenses.
• Use equipment, small wares, and products for their intended purpose. Trouble shoot minor equipment issues and report any non-working or unsafe equipment concerns immediately. Ensure staff uses all safety equipment as required.
• Follow all cash policies.

• Work with friendliness and a sense of urgency; greet every guest.
• Ensure that every guest has an exceptional visit every time they visit the restaurant. Resolve issues with positivity and sound judgement.
• Walk through the entire restaurant checking on parking lot, bathrooms, dining rooms and talk to guests at their tables, asking how their meal was.
• Demonstrate a sense of urgency and a guest first behavior. Promotes excellent customer service.
• Handle guest complaints in the absence of an assistant manager or restaurant general manager.

• Train and develop existing staff. Follow training plans and systems in place to achieve targeted goals.
• Ensure that employees take breaks as required and minor work limitations are adhered to as directed.
• Does not let anyone on the team perform work duties if he/she displays symptoms of being sick or not fit for duty.
• Report employee and/or guest complaints immediately.
• Promote a safe and comfortable work environment that supports inclusion and does not tolerate harassment/discrimination/retaliation. Report concerns/complaints immediately to restaurant general manager and human resources.

• Manage all food safety regulations and follow restaurant safety procedures.
• Follow all marketing plans to ensure the staff is trained and prepared for promotions.
• Wear a headset to listen for how the team is interacting with the guest and then praise, coach or re‑direct when needed.
• Trouble‑shoot basic equipment maintenance issues.
• Ensure daily food safety compliance measures and operational standards.
• Communicate with the restaurant general manager and above restaurant leaders when necessary.
• Supervise on‑shift personnel.
• Execute great guest service and team member support by working in front of the restaurant as much as possible.

• Must be 18 years old to be a shift leader for Ambrosia QSR.
• Authorized to work in the United States.
• Satisfy a criminal background check upon promotion or hire. Any offer of employment from an external source is contingent on the outcome of this process.
• Ability to use a computer and perform basic functions.
• Effectively communicate with co‑workers and supervisors both verbally and in writing.
• Demonstrate personal responsibility including but not limited to being on time, in uniform, treats others with respect.
• Takes pride in work and leads with energy, engagement, and empathy.
• Recognize the business needs and work with restaurant leaders to implement problem‑solving measures.

• High School Diploma or equivalent preferred.
• Serv Safe Certificate required.
• Sexual Harassment Certificate required.
• Shift control training completed in current restaurant and validated by the restaurant general manager and district manager.
• External hires must have 6+ months of direct food/retail lead experience.
• Prior experience using a point of sale system is preferred.

• Hot kitchen equipment including but not limited to; toasters, broilers, fryers, steam tables, warming units, ovens, and microwaves (safety equipment is provided and required to be worn when working with designated equipment).
• Slicers, choppers, and corers (cutting gloves are provided and required to be worn when working with specified equipment).
• Beverage equipment: soda machines, shake machines and mixers, coffee makers and blenders for specialty beverages.
• POS systems; cash registers, and time keeping equipment.
• Janitorial supplies – brooms, dust pans, deck brushes, towels, buckets, chemicals, toilet brushes, and dish washing supplies.

• Medical – United Healthcare and Kaiser
• Sick Time – 1 hour for every 30 hours worked, no waiting period
• Direct Deposit
• Flexible Scheduling

Entry level

Part‑time

Other

Restaurants