Patient Services Support Administrator

Danoners are steering us to a more sustainable future, helping to make the world healthier. As a certified B-Corp, we have our Danone Impact Journey to 2025. This will only be possible with each and every one of our leaders.

To effectively support the Nursing Service through strong administration, organisation, and proactivity. Work effectively within the small team of 3 administrators to provide, but not limited to:

• Smooth onboarding process for our nurses
• Seamless coordination of training invites
• Annual checks and monitoring of DBS and NMC registration
• Accurate spreadsheets and trackers for training within nursing using Excel
• Managing all emails and tasks received into the careline inbox
• Smooth processes for raising purchase orders

My Connex email inbox

• Manage and take full accountability for processing all emails and tasks received into the Careline inbox on a daily basis
• Review and triage incoming queries from Healthcare Professionals (HCPs), prioritising actions based on urgency and patient need
• Register new patients into a draft status
• Generate nurse tasks from HCP queries

• Initial contact regarding nursing onboarding
• Inviting and monitoring training
• Uniform ordering
• People Safe or equivalent registration

• Annual checks and up‑to‑date records
• Maintaining trackers using Excel

• Including storage PODs; ordering of uniforms, stationery and boot stock; raising purchase orders; running training feedback reports; supporting with the development and maintenance of standard operating procedures
• Admin support with  emails
• Admin support for customer services and prescription services
• Support with spreadsheets including out of hours
• Monthly newsletter
• Ordering literature from CPG and distributing to the wider nursing team
• Providing invites and monitoring attendance for annual training for nurses
• Using Excel – maintaining trackers and reports for nurse training

• Responsibility for updating and maintaining relevant databases to ensure audit (including CQC and SCI) compliance. This includes collating detail around mandatory and other learnings and having this data up‑to‑date and available for review

• Educated to GCSE Maths/English Grade A‑C or equivalent
• Strong IT skills including competent use of Word, Excel, and Power Point
• Extensive experience working in an administrative capacity
• Excellent organisational and prioritisation skills
• Excellent attention to detail
• Team player
• Solutions‑focused
• Continuous improvement mindset
• Comfortable working with and directing team members more senior than they are
• Happy exploring new ways of working
• Positive approach to change
• Able to demonstrate strength and experience in managing/supporting service improvements
• Desirable – Business Administrative Qualifications

Salary Bracket £25,000‑£26,000

At Danone UK & Ireland, we are committed to delivering better health through better nutrition for millions of consumers and patients in our communities. Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued.