Operations Administrator - FTC;

More than administration. Real impact. Every day.

Behind every successful operation is a team that keeps everything running smoothly.

From coordinating appointments and maintaining accurate records to supporting customers and contractors, this role plays an important part in helping our operational teams deliver efficient, effective services.

We're looking for a highly organised and proactive Operations Administrator to join our team on a 6-month fixed-term contract. If you enjoy variety, thrive on staying one step ahead and take pride in delivering excellent administrative support, we'd love to hear from you.

About the role
As an Operations Administrator, you'll provide vital administrative support to operational teams, helping to coordinate activities, maintain systems and keep programmes running smoothly.

You'll be responsible for managing enquiries, arranging appointments, updating records, supporting contractors and colleagues, and ensuring information is accurate and up to date. Your work will help deliver efficient services and a positive experience for our customers.

This is a varied role where strong organisation, attention to detail and good communication skills are essential. No two days will be the same, and you'll always have the satisfaction of knowing your work makes a real difference.

Working pattern
This role is for 12 hours per week, and, due to operational requirements, the hours will be worked over two fixed days per week. This part-time opportunity may appeal to candidates seeking reduced hours and a consistent working pattern. Please note that, due to operational requirements, the working pattern is fixed, and the hours cannot be spread across multiple shorter days.

* Monday or Tuesday (6 hours)

* Thursday or Friday (6 hours)
Working hours are 9:00am to 3:30pm, including a 30-minute unpaid lunch break.

What we're looking for:
We're looking for an organised and proactive administrator who shares our values and takes pride in delivering excellent support, maintaining accurate records and helping services run smoothly.

Customer Driven
You understand that the quality of administrative support directly impacts the customer experience and are committed to delivering a responsive, friendly and professional service.

Accountability
You take responsibility for your work, ensuring records are accurate, deadlines are met and tasks are completed to a high standard.

Develop & Learn
You're always looking to build your skills, learn new ways of working and contribute ideas that improve efficiency and effectiveness.

Champion Communication
You build strong working relationships, communicate clearly with a range of stakeholders and ensure information is shared accurately and promptly.

You'll bring:

* GCSE or 'O' Level standard or equivalent with grade C or above in English and Maths.

* Strong IT skills, including Microsoft Office applications such as Word, Excel and Outlook.

* Experience of administration in an office environment.

* Previous experience in working in a customer focused environment.

* Good organisational and administration skills.

* Excellent attention to detail and a high level of accuracy.

* A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

For further information on the role, please review the job description attached to the advert.

Pre employment requirements
Any offer of employment will be subject to satisfactory Right to Work checks.

Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to…