Insurance Information Co-Ordinator WTB

This vacancy is a placement opportunity within Wiltshire Council's Temporary Bank (WTB). Applicants successful in securing this role will join the WTB and be assigned to this specific placement, with opportunities to be considered for future temporary assignments across the council. The assignment will be for an initial period of 12 weeks and could be extended further. Please note this role is not available to existing staff.

Salary: £28,153 - £29,542 per annum

Hours per week: 37 hours

Temporary/Fixed term: 12 weeks

Do you enjoy a varied workload and have an enquiring mind?

As an Insurance Information Coordinator, you will assist in the administration and processing of public liability claims and offer admin support to the Insurance Officers.

We are looking for someone with strong administration skills who can learn quickly, use their initiative and exercise sound judgement when a query does not fit the usual process.

The Insurance Team sits within the Corporate Finance and Procurement Department and is responsible for managing the council's insurance policies and claims.

The team is very experienced and skilled in insurance, able to co-ordinate a very busy workload; respond to claimants with care and professionalism; and provide advice valued across the council's services.

As an Insurance Information Co-ordinator, you will assist with the creation and processing of Council insurance claims.

You will be organised, accurate and able to manage competing tasks. You will be confident investigating queries, using your judgement and deciding the appropriate next step when the answer is not immediately obvious.

Previous administrative and/or data input experience is preferred for this role, and prior customer service skills are desirable.

Good IT skills and the ability to learn new systems are essential. You should be comfortable taking ownership of queries and finding solutions rather than relying solely on step-by-step instructions.

Unless otherwise indicated, all interviews are held virtually on Microsoft Teams or by phone where this is not possible. Candidates will be sent a link before the interview to download the Teams App

The WTB provides a pool of fully vetted and cleared candidates who are ready to undertake temporary assignments across a range of council services. These opportunities offer flexibility, varied experience, and can often lead to permanent career opportunities within Wiltshire Council.

The length of assignments will vary according to council needs. Assignments can be up to a maximum of 12 weeks and will include school holidays and term times.

• Wiltshire Council employee status (whilst on placement)
• Ability to apply for internal vacancies (whilst on placement)
• Competitive rates of pay (pay rates will vary but are aligned to the tasks within the role and fall in line with Wiltshire Council's grading system for permanent staff)
• 26 days holiday plus bank holidays (pro rata)
• Friendly working environment
• Opportunity of working within the County Hall complex
• Public sector experience

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination,…