Retail Customer Advisor

Job Details

Location: Trowbridge

Salary: £13.72 per hour plus an on-target bonus of 15% (paid monthly based on store performance)

Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting‑edge products and services will help us achieve unparalleled standards while hitting sales targets as a team.

• Customer Engagement
  :
  Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence
  :
  Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement
  :
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency
  :
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.

It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

• Customer Focused
  :
  Passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration
  :
  Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving
  :
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most.

We will support you with ongoing development opportunities to build your skills and confidence, allowing you to grow within the role and beyond.

We care about your success by offering competitive pay, bonuses, up to 31 days off plus 2 bank holidays, and the ability to personalise benefits such as discounts, vouchers, a pension plan and more. We provide support for your health and well‑being and offer learning and development tools.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email  for guidance.