Customer Representative

We’re looking for a Customer Representative for our branch in Trowbridge, Wiltshire.

This is a permanent, full‑time position (35 hours per week, Monday to Saturday). The branch is closed to the public on Tuesdays and Fridays; during these days you’ll primarily support customers by taking calls on our savings line and provide banking support over the phone. You must be within a 45‑minute commute of the branch.

• 25 days holiday per year, increasing to 30 over time, and the ability to buy up to 10 extra days each year
• Wellhub access for health and wellness options
• Up to 2 days paid volunteering each year
• Ongoing training and development
• Annual performance‑related bonus
• Private medical insurance
• Competitive pension
• Life assurance
• Additional benefits through our salary sacrifice scheme

• Deliver great customer experiences across branch, phone, and digital services, with care, clarity, and confidence.
• Welcome customers into the branch, understand their needs, and offer friendly help with banking.
• Handle a range of transactions and queries accurately, keeping customer needs, security, and fairness front of mind.
• Guide customers through banking products and services appropriate to them.
• Work closely with colleagues in a busy environment, supporting one another to deliver excellent service even at peak times.
• Follow processes, spot potential issues, and raise concerns to protect customers and the bank.
• Maintain the meaningfulness of face‑to‑face banking on the high street.

• Experience or passion for customer service; no banking experience required.
• Show pride in helping customers feel confident, supported, and listened to, even when busy or complex.
• Bring patience, empathy, and strong people skills to fully understand customer banking needs.
• Comfortable working in a fast‑paced environment with shifting priorities.
• Remain calm under pressure, adapt quickly, and embrace a positive mindset.
• Confident using technology and digitally savvy.
• Enjoy working as part of a high‑performing team, understanding that great customer experiences are built through strong teamwork.
• Communicate clearly and confidently, guiding customers face‑to‑face, on the phone, and digitally.
• Take ownership to get things done and act with care and integrity to protect customers and their money.
• Demonstrate the customer‑first behaviours:
  Feel what customers feel, Say it straight, Push for better, Get it done.

• Job Identification 4262
• Apply Before 07/21/2026, 10:55 PM
• Locations 3/4 Castle Street, Trowbridge, Wiltshire, BA14 8AJ
  , GB