Team Leader - Housing

Job Role: Team Leader
- Supported Housing

Salary: £29,080 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Wiltshire
- Trowbridge and Salisbury

Additional information:

• Participate in an out-of-hours on-call rota.
• Valid driver's license and access to own vehicle - business insurance will be required for roles involving travel for work.

About Alongside:

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for!

About the Role:

Step into a role where your leadership truly makes a difference. As Team Leader, you'll guide and inspire a passionate team delivering life-changing supported housing services across Wiltshire. You'll support individuals with recent experience of rough sleeping, many with complex needs, helping them rebuild their lives and regain independence through high-quality, person-centred support.

In this hands-on role, you'll drive performance, ensure high standards, and lead continuous improvement, all while championing the values that make Alongside so special. With the support of the Service Manager, you'll empower both your team and your clients to achieve their full potential - making a lasting impact every day.

What you'll be doing:

• Lead and support your team: Provide guidance, regular reviews, and supervisions to ensure your teams feels supported and empowered.
• Drive quality and compliance: Monitor weekly KPIs, and make sure risk assessments and support plans are updated and submitted on time.
• Champion client engagement: Create opportunities for clients to get involved in the service and local projects, fostering inclusion and community.
• Deliver outstanding support: Offer a person-centred, strengths-based, and trauma-informed approach that promotes empowerment and resilience.

Please note:
Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

You can view the full job description by clicking here.

What we're looking for:

• Knowledge and understanding of the support needs of people facing homelessness, including those with mental health challenges, complex needs and substance misuse issues.
• Experience working with people who may have complex needs and/or challenging behaviours.

There are many great reasons to join our team!

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at our charity shops
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work, you'll be doing, you'll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace.

We also welcome applications from those with lived experience. We embrace flexibility and…