Financial Aid Assistant

Posting Number: SF2616P

Position Title:

Financial Aid Assistant

Position Type:
Classified Staff/Hourly

Department:
Financial Aid - Troy

Division:
Finance and Administration

Campus:
Troy

Work Status:
Full-Time (FT)

Temporary:
No

Location:

Troy - T01

Job Summary:

The Financial Aid Assistant position is responsible for providing administrative and customer service support to the Financial Aid Office. This position performs a variety of clerical and data-entry functions, maintains student records, assists students and parents with financial aid inquiries, and supports the effective administration of financial aid programs. The Financial Aid Assistant works closely with financial aid counselors and office staff to ensure accurate and timely processing of student information and documentation.

Essential Duties and Responsibilities:

• Perform a variety of administrative and clerical duties in support of the Financial Aid Office.
• Answer telephone calls and respond to inquiries from students, parents, faculty, staff, and the general public regarding financial aid processes, requirements, and deadlines.
• Process incoming and outgoing mail and distribute correspondence as appropriate.
• Perform data entry functions, including recording the receipt of required documents and updating student records.
• Organize, maintain, and retrieve student financial aid files while ensuring confidentiality and compliance with applicable regulations.
• Maintain and update spreadsheets, databases, and electronic records.
• Assist financial aid counselors and other office staff with processing and tracking student information.
• Provide excellent customer service to students and parents regarding financial aid availability, application procedures, and required documentation.
• Operate standard office equipment and utilize various software applications to support office functions.
• Assist with special projects, audits, reports, and other duties as assigned.

Minimum Qualifications:

Preferred Qualifications:

Will this position require driving? No

Work Hours

8am - 5 pm
Monday-Friday

List any hazardous conditions or physical demands required by this position

N/A

Does this position have supervisory responsibility? No

Posting Date: 10/28/2026

Open Until Filled:
Yes

Quick Link:

Solicit References Through the System? No

Applicant Special Instructions:
Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal.

Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately…