Customer Service Agent -Troy CMIPS

Overview

Our client is seeking a Customer Service Agent to join their team. As a Customer Service Agent, you will be part of the Customer Support Department supporting the Service Desk team. The ideal candidate will demonstrate excellent communication skills, patience, and problem-solving abilities, which will align successfully in the organization.

• Job Title: Customer Service Agent
• Location: Troy, Alabama
• Pay Range: $12

• Assist callers by providing clear directions and troubleshooting basic technical issues
• Support users with registration, password resets, and timesheet submissions
• Respond to inquiries regarding payment, claims, and system usage
• Utilize multiple tools and systems efficiently to manage customer interactions
• Maintain a positive and professional image while ensuring customer satisfaction

• High School diploma or GED equivalent
• Proficiency with email and Windows-based systems
• Strong multitasking skills and ability to adapt to changing information
• Excellent communication and interpersonal skills
• Ability to follow instructions and adhere to confidentiality standards

• Opportunity to work in a supportive and dynamic environment
• Gain valuable experience in customer service and technical troubleshooting
• Access to ongoing training and development opportunities
• Work with a dedicated team committed to excellence
• Potential for future growth within the organization

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group, the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World s Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.