Administrative Assistant

In Office

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Health Insurance Enrollment Specialist who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

• Meaningful Impact:
  Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning:
  Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture:
  Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

• Support clients with enrollment requests benefits updates and related service needs
• Communicate with clients to confirm completion of enrollment activities and ensure satisfaction
• Address internal and external client inquiries with professionalism and accuracy
• Collaborate with internal teams to ensure smooth execution of enrollment and service processes

• Accurately process data entry for member and subscriber demographic information benefits elections and COBRA updates
• Maintain documentation within internal systems to ensure accuracy and completeness of client records
• Track and report incoming enrollment requests and completion status for management review
• Ensure compliance with internal procedures regulatory requirements and data accuracy standards
• Work across systems and platforms to maintain efficient and accurate workflows

• Support process improvements by identifying opportunities to refine systems and workflows
• Partner with internal and external stakeholders to improve operational efficiency
• Contribute to a high performing team environment focused on accuracy responsiveness and continuous improvement

• Two or more years of recent data entry or administrative experience
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast paced environment
• Excellent communication and customer service skills
• Ability to work independently and problem solve efficiently

• Experience working with employee benefits including TPA firms COBRA or claims processing
• Familiarity with office technology and data entry systems
• Experience handling client service interactions across phone and digital channels

• Detail orientation
• Accountability and follow through
• Collaborative mindset
• Client first thinking

Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

This role is In-Office

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