Senior Market Research Manager, Customer Experience

Senior Market Research Manager, Customer Experience at Ipsos (US)

The Senior Research Manager (internally known as Senior Account Manager) will be an integral part of the Customer Experience team. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long‑term client relationships. The Senior Account Manager will report to the Director of the team and will be responsible for the management and analysis of research projects primarily in the financial services and automotive industries.

• Manage and coordinate all aspects of the research process from questionnaire writing and research design, through analysis and interpretation of results, to preparation of reports.
• Liaise on a regular basis with internal operations groups (data collection, data processing and results reporting) to ensure reliable results are delivered to clients in a timely, cost‑efficient manner.
• Build and maintain relationships with key clients by responding to queries and providing updates per client requests.
• Coordinate and manage data entry of project costs into the internal costing program based on research target specifications.
• Maintain project budget and work with the team to ensure all aspects of the study continue to operate smoothly; be responsible for quality assurance throughout the life‑cycle.

• Completed Bachelor’s Degree in a related field; master’s level education an asset.
• 4‑5 years of market research experience; customer experience research an asset.
• Advanced proficiency with MS Office Suite, specifically MS Excel and MS PowerPoint.
• Superior organizational skills, unflagging attention to detail and a demonstrated commitment to accuracy and completeness of information.
• Data savvy with a strong attention to detail and accuracy.
• Basic knowledge of SPSS and/or other quantitative reporting tools.
• Prior experience using Voice of the Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment) a strong plus.
• Ability to manage multiple projects simultaneously while maintaining a strong client‑service orientation.
• Ability to manage complex, multifaceted project budgets and to create, manage, and commit to a project plan, schedule and budget.
• Highly motivated, self‑directed and possess a driven personality capable of working within tight deadlines.
• Thrives within a team environment.
• Excellent written and verbal communication skills with well‑developed interpersonal and presentation skills.

At Ipsos you’ll experience opportunities for career development, an exceptional benefits package (including generous PTO, healthcare plans, and wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To learn more about all the great reasons to work at Ipsos, visit Why Work at Ipsos | US.

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with the code of best practices concerning diversity and inclusion, human rights, equality, and civility. Ipsos

is an Equal Opportunity Employer.

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full‑service research organization for four consecutive years. With over 75 data‑driven solutions and a presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject‑matter experts from around the world, delivering top‑quality research and insights to more than 5,000 clients worldwide.

Customer Experience at Ipsos is All Things Customer
. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We provide CX research and advisory, cross‑channel analytics (digital and physical), and CX performance measurement across the customer journey, delivering tangible CX recommendations and ROI sizing. The result of our work is better strategic and operational decisions that drive customer loyalty, retention, and growth.

Mid‑Senior level

Full‑time

Marketing and Sales

Market Research

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $85,000 to $95,000. Your final base salary will be determined based on non‑discriminatory factors including location, work experience, skills, knowledge, education and/or certifications.