Regional Color Expert

Regional Color Support Expert

Location: Troy, MI, US, 48084

About Akzo Nobel

Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.

Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

• On an expert level, address and resolve customer color complaints within the NAM sales cluster, ensuring timely and effective solutions.
• Provide comprehensive color domain support to the NAM Marketing Organization.
• Support the helpdesk and technical staff in color-related tools and concepts, enabling them to proficiently assist customers from the region with inquiries and concerns.
• Facilitate new color introduction, roll out of new color tools and concepts specific to the region, also develop and/or deliver required regional training materials.
• Collect, analyze, and disseminate local market insights related to colors and tools to global and regional marketing teams within the BU.
• Contribute to global and regional color projects and process enhancement activities.

This position is located in Troy, MI

• Independently resolve color issues reported from NAM region to achieve customer satisfaction, embodying Akzo Nobel Coatings' reputation and values.
• Troubleshoot and resolve color tools-related issues reported by NAM customers promptly. If necessary, elevate complex or critical complaints to higher-level support or development teams.
• Deliver localized training for color tools tailored to the needs of regional color representatives, technical representatives, and local distribution networks.
• Regularly monitor and update color information in NAM region. This includes staying up to date with color trends, industry standards, and any changes in color formulations.
• Supply color information to local sales and marketing teams, contributing to informed decision-making.
• Identify opportunities for impactful communication on color-related subjects, coordinating with the local sales support team for implementation.
• Propose solutions to enhance color accuracy at the customer level, driving continuous improvement efforts.
• Lead investigations and reporting of market-related color issues, contributing to proactive problem-solving.
• Monitor and compare competitor activities, providing valuable insights for strategic decision‑making.
• Support global color marketing efforts within the Business Unit and collaborate with the NAM Marketing team to implement the color strategy.
• Participate in global/regional color projects aimed at enhancing or replacing existing programs, contributing to continuous improvement and innovation in color management processes.
• Assist with color‑related initiatives for ASC segments and product lines at the local and regional levels.
• Foster strong relationships with local and regional sales, marketing, technical teams, helpdesk, customers, dealers, importers, suppliers, and global color marketing.
• Generate monthly reports detailing ongoing local/regional color support activities, ensuring transparency and accountability.
• Comply with HSE and Quality standards in accordance with company guidelines.
• Pursue continuous improvement of departmental knowledge and efficiency, staying updated on industry trends and best practices.

• Bachelor or equivalent, working and thinking level/experience.
• Color domain knowledge with a minimum experience of 5 years.
• Exceptional customer service skills to adeptly address and resolve customer complaints, ensuring their satisfaction.
• In‑depth knowledge of color formulations and trends in the North American region, including proficiency in color retrieval applications like MIXIT for troubleshooting.
• Excellent…