Program Specialist Talent Pool

Job Description

Don’t see the perfect role open right now? That’s okay! Our Talent Pool is your way to raise your hand and say, “I’d love to be part of AGS when the timing is right.” By joining, you’ll stay connected and be first in line when new opportunities like the Program Specialist,
**** open up.

• You’re letting us know you’d like to be considered as new roles open up.
• We’ll already have your information, so you won’t need to reapply each time.
• Our team will reach out if a position looks like a great fit for your skills and interests.

If you’re passionate about driving organizational change and ensuring successful adoption of new technologies and processes, this is the best way to stay connected.

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

• Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base
• Document requirement intake conversations in appropriate database (VMS, AGS
  360)
• Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response
• Discuss with HM agree upon expectations, time frames, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process
• Coach, manage and oversee performance of participating staffing suppliers
• Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system
• Monitor performance against contract SLA’s , requisition aging, invoicing, time and expense entry and vendor compliance tracking
• Maintain and update monthly activity and performance reports
• Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners
• Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity
• Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
• Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)
• Assist with the collection of company assets from vendors (laptop, badges, etc.)
• Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays
• Log all client and vendor inquiries into

• University degree preferred or applicable experience
• Experience in high volume coordination activities
• At least 1 year of any customer service industry experience
• Client hiring manager/supplier facing
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Strong analytical and problem solving skills
• Strong documentation and follow up skills
• Strong time management
• Strong organization skills and attention to detail
• Knowledge of MS Office (Excel, Word, PPT) and PC skills
• Able to work independently with some direction
• Customer Focused

Location disclaimer:
This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.