Resolution Associate

Position: Check Resolution Associate
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

Fun work environment with a variety of work Being part of a team Career growth

Ability to highlight your skills

Feel valued

Great benefits, pay and culture

Tell me more about this role, what would I be doing?

The Check Resolution Associate is responsible for tracking all incoming refund checks and returned checks for escrow for all outsourcing clients. Sorting checks for processing within the Disbursements and Reconciliation Department and mailing checks to the client, carrier or borrower. Performing additional research may be required after checks are reviewed. Sending daily production reports to management team.

Essential Duties and Functions: include the following. Other duties may be assigned.

Perform internal audits to ensure all work is being completed accurately.

Review each check to determine what department will receive them.

Note IIM and client system (if needed).Mail checks to correct address if appropriate.

Mail checks to client for deposit to escrow.

Rush payments to carriers when policy is in jeopardy of cancellation.

Work with other business units as needed.

Follow up on outstanding checks as needed.

Competencies:

Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.

Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.

Oral communication—the individual speaks clearly and persuasively in positive or negative situations.

Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.

Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Coaching/mentoring—the individual works with team members to help improve their capabilities and performance.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

High School Diploma/GED.Excellent attendance and no prior disciplinary action(s)  Proficient with MS Office.

Ability to work holidays and overtime as required Preferred.

High school, some college  proficient with MS Excel formulas and macros.

Physical Requirements Necessary on a Regular Basis:

Repetitive…