Receptionist, Customer Service​/HelpDesk

Faithful Companion Pet Cremation Services is searching for a full-time Receptionist to work in our Troy, Michigan location. Evening and weekend availability is required. The Receptionist position is responsible for giving excellent customer service while greeting visitors, answering and placing phone calls and assisting families with their services. The Receptionist position will be offered a full benefit package (401K match, medical, dental, vision, company paid life insurance, voluntary pet insurance, short term and long-term disability insurance) that is available after 30 days of employment.

• Be kind, polite, empathetic, compassionate, and attentive to a family's needs in their time of grief.
• Professionally responds to questions from clinics or families about our services, the cremation process, and memorial products that we offer. Providing thorough support.
• Work and communicate with dispatch to set up returns, home pickups, family witnesses, and other scheduled items.
• Relay any pertinent and time-sensitive information to the appropriate people/department.
• Keep their workplace, the lobby, and arrangement rooms neat and tidy.

Faithful Companion is a professional family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service minded and who comprehends the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.

• Must be observant, function independently and use their time well.
• Must maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Assists in maintaining a clean and presentable state of the facility.
• Ability to communicate effectively with clients and co-workers.
• Strong organizational skills to manage the entire process.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Physical capability to lift up to 75 lbs. and more weight with assistance.
• Must be able to successfully pass a 4-panel drug screen and a background check.
• To act ethically at all times.

Compensation details: 18-18 Hourly Wage

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