More jobs:
Customer Service Representative - Afternoon and Midnight Shifts
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-09-21
Listing for:
BELFOR Property Restoration
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Contact Central Agent
Contact Central Agents are the critical link between people experiencing property emergencies and our field response teams. In this role, you will handle incoming emergency requests from clients, fire and police departments, as well as third-party partners. You will quickly gather and record accurate details using web-based software to deploy BELFOR emergency personnel where they are needed most.
Work Schedule and Training
- Compensation:
Starting at $20 per hour with shift differential for afternoon and midnight shifts - Paid Onboarding: 6-week mandatory training program (Tuesday-Saturday, 2:00pm-10:30pm)
- Shift Assignment:
Afternoon or Midnight shifts (facility operates 24/7/365) - Schedule Rotation:
Includes working every other weekend and every other holiday - Work Location:
100% on-site at Contact Central in Troy, MI - Overtime:
Occasional short-notice overtime required during major emergency events
Key Responsibilities
- Answer incoming emergency calls and electronic work orders accurately and professionally
- Gather precise, sensitive details with compassion and input data quickly into web-based applications
- Dispatch local response teams under time constraints following client-specific protocols
- Maintain customer databases and adapt quickly to changing processes or industry requirements
- Assist in training new employees as needed
What You Bring
- Strong verbal and written communications with demonstrated empathy in customer service
- Fast and accurate typing skills with basic computer proficiency
- Proven ability to multitask and maintain high attention to detail in a fast-paced setting
- Reliable transportation
Physical Requirements
- Ability to sit for extended periods while operating computer and phone equipment
- Manual dexterity required for keying data and repetitive computer tasks
- Ability to occasionally lift 5-40 lbs. unassisted (0-15% of the time) and bend, crouch or stand, as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BELFOR Holdings is an Equal Opportunity Employer
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×