Customer Delivery & Performance Manager; Onsite

Position: Customer Delivery & Performance Manager (Onsite)
Job d:
Posted Today

Start Date:

Location:

US-OH-TROY-101 ~ 101 Waco St ~ WACO Country:
United States of America Time Type:
Full time

Date Posted:

Country:

United States of America

Location:

US-OH-TROY-101 ~ 101 Waco St ~ WACO

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:
None/Not Required

Security Clearance Status:
Not Required At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The Customer Delivery & Performance Manager is responsible for providing end-to-end visibility and coordination of customer delivery performance, ensuring customer commitments are clearly established, accurately communicated, proactively managed, and supported by reliable performance data.  The position will participate in customer-facing meetings, serve as a knowledgeable point of contact for delivery-related questions, and work closely with Operations, Supply Chain, Customer Service, and other cross-functional teams to resolve issues and meet customer commitments.

In addition, this role will serve as the administrator for the customer portal, ensuring accurate information, effective functionality, and timely support for internal and external users.

What You Will Do Information Synthesis:
Support recurring metrics reporting and business reviews.  Analyze data, prepare reports and provide recommendations for improvements.  Establish recurring contract performance database to provide quick and easy access to metrics when required

Performance Reporting:
This role will monitor and coordinate customer orders, establish and communicate reliable delivery commit dates, calculate and report key performance metrics such as On Time Delivery (OTD), and submit data to customers in accordance with customer expectations and contractual obligations

Delivery Assurance:  Assumes ownership as customer-facing point of contact for delivery commitments, providing reliable and accurate ship dates and proactively communicating changes, risks, and recovery plans. Partners with internal Operations, Supply Chain, and Customer Service teams to monitor delivery performance, resolve issues, and ensure customer commitments are consistently understood and met Customer Portal Administrator:
Serves as the primary liaison between the SBU and the Customer Portal team, providing first-line support, coordinating access and issue resolution, and communicating portal updates. Supports portal testing and user acceptance, provides portal data and reporting, and maintains customer-facing portal content to ensure the portal effectively supports SBU and customer needs

Customer Intelligence Support:
Supports Product and Service Managers in preparing for customer visits by aggregating relevant performance, delivery, and operational information from available dashboards and other sources. Provides customized analysis and specialized metrics based on individual customer needs, ensuring teams have accurate,…