Customer Service Representative

Customer Service Representatives are often the first point of contact for clients and play an essential role in creating a welcoming, supportive experience s work closely with pet owners, referring veterinary practices, and our medical teams in a busy, 24-hour specialty and emergency hospital.

• Greet clients and assist with check-in and checkout
• Answer and route incoming telephone calls
• Gather accurate client and patient information
• Schedule appointments and coordinate communication with clinical departments
• Process payments and explain estimates, deposits, and hospital policies
• Obtain medical records and communicate with referring veterinary practices
• Provide compassionate support to clients experiencing stressful or emotional situations
• Maintain accurate electronic records and protect client confidentiality
• Help keep reception and client areas organized and professional
• Collaborate with doctors, nurses, assistants, and other support staff

• Strong communication, customer service, and organizational skills
• Ability to remain calm and professional in a fast-paced environment
• Compassion and sensitivity when assisting clients with sick or injured pets
• Attention to detail and the ability to manage multiple priorities
• Comfortable working with computers, telephone systems, and electronic records
• Veterinary or medical customer service experience is preferred but not required
• Availability to work assigned days, evenings, weekends, or holidays as needed

The ideal candidate is dependable, empathetic, team-oriented, and committed to providing an excellent client experience.