Assistant Director​/Enrollment Student Services

ASSISTANT DIRECTOR / ENROLLMENT STUDENT SERVICES (2 POSITIONS)

Under the direction of the Associate Director of Enrollment, the Assistant Director will manage a caseload of online students by providing comprehensive support throughout the student journey. The role is responsible for identifying barriers to student progression, problem‑solving, and establishing and maintaining cross‑campus partnerships.

• Initiate follow‑up with prospective students through phone, email, SMS, 1:1 appointments, and live chat.
• Engage prospective, newly admitted, and current students in ongoing communication through campaigns and custom outreach.
• Serve as a liaison to connect students with key university offices and services.
• Support online students by following prescribed recruiting and retention strategies that contribute to the department’s enrollment goals.
• Adhere to programming initiatives that support student engagement and retention.
• Track student enrollment and act as a case manager for stop‑outs and non‑completers for assigned program(s).
• Assist in problem identification and resolution to support student success and persistence.
• Lead or assist with planning and facilitation of recruitment webinars, new‑student orientation, and other student service‑related presentations.
• Assist with events that foster relationships with prospective, new, and current students.
• Collaborate with other student services personnel in support of admissions, new‑student onboarding, registration, financial aid, academic advising, and other services.
• Utilize university systems to monitor online student enrollment and persistence, initiating outreach and referrals as necessary.
• Monitor changes in academic programs to effectively recruit individuals in line with institutional and program goals and expectations.
• Assist in identifying and coordinating necessary changes with internal stakeholders to ensure accurate program information and requirements are displayed in print, digital, and online formats.
• Work within a team to support the student journey={()=> stored? There's translation? Actually we cannot: we should keep plain text. }"
• Work collaboratively with and cross‑train other members of the CMU Online enrollment team.
• Perform cohort program student onboarding, registration, and retention management.
• Assist students transitioning between programs and/or campuses.
• Monitor course enrollments and waitlists, assist with go/no‑go decisions, and communicate as necessary with impacted students.
• Utilize institutional information systems for entering, maintaining, and updating student data.
• Compile and analyze data to monitor conversion rates.
• Perform other duties as assigned, including but limited to:
  • Assist with center operations.
  • Manage the proctor schedule.
  • Greet faculty and students while facilitating access for center operations and face‑to‑face courses.

• Bachelor’s degree.
• One year of relevant work experience.
• Experience qualifying and motivating prospects and conducting student retention outreach.
• Ability to maintain accurate student and other records.
• Ability to compile and analyze data on students throughout the lifecycle, as well as on program‑specific goals and initiatives.
• Ability to project a positive and professional image and provide exceptional customer service.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work evening and weekend hours as needed.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

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• Experience working with adults and non‑traditional students in higher education Images like. Allowed? Yes.
• Strong working knowledge of all aspects of the student journey.
• Knowledge of or experience with student information systems (Slate, SAP, etc.).

• Type of recruitment:
  External.
• Posting number: S-3786.
• Position numbers: 70540, 68960.
• Employee group:
  Professional & Administrative – Salary.
• Pay range: $45,000 – $60,000.
• Division:
  Academic Affairs.
• Department: CMU Online.
• Position status:
  Regular.
• Employment status:
  Full‑time.
• Weekly work schedule:
  Mon‑Fri, 8:00 a.m. – 5:00 p.m.; weekends and evenings as required.
• Location:
  
  Michigan – Mt. Pleasant, Troy, or Traverse City.

The university reserves the right to closeанӡа recruitment process once a sufficient applicant pool is identified. Please submit application materials by January 28, 2026
.

Staff postings – Human Resources: (989) 774‑2010, 109 Rowe.

Faculty postings – Faculty Personnel Services: (989) 774‑3368, 308 Warriner.

CMU is a full‑service equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, familial status, or other protected status.