Training Specialist

The Training Specialist will report to the Senior Manager of Operations Quality & Training will be responsible for the design, development, implementation, coordination, and facilitation of the Operations training and development program. The Training Specialist will work in collaboration with Operations leadership and the executive team to support key business and people objectives. They will work on business-specific strategic imperatives that focus on assessing and diagnosing organizational needs, driving change, and delivering best-in-class training solutions to support the business strategy.

The right candidate will be driven by the opportunity to learn, grow and push their professional boundaries.

The Training Specialists’ responsibilities include but are not limited to:

• Works with the Manager of Operations Training to develop an end-to-end training roadmap and training calendar, as per business needs, in association with department leaders to deliver appropriate and effective training.
• Ensures execution of training policy across a diverse workforce including diverse locations and skill sets. Elevate skill levels by effective coordination and presentation of training and development programs.
• Assesses training needs, defines training requirements, and develops training plan which contains measurement of success to support Operations.
• Design, develop and implement training content using different learning modalities for internal employees and external customers in partnership with internal subject matter experts.
• Creates different learner journeys based on job roles, competency levels and training needs.
• Create content that addresses skill and knowledge gaps, need for improvement, or change in processes.
• Owns, evaluates, and constantly improves the New Hire Orientation. Collaborate with each of the operational areas to create content for Department specific New Hire Orientations.
• Along with business partners, identify individual and team weaknesses and work with subject matter experts to create and deliver refresher training in partnership with Quality and department leaders.
• Conducts training for new hires and refresher training across all levels of the operations areas.
• Track training progress, monitor access, and consistently strive to improve effectiveness of training delivered to ensure incorporation of taught skills and techniques into employees work behavior.
• Develops and implement effective ways to conduct training and make it fun through workshops, training retreats, gamification etc.
• Support the development and implementation of change enablement strategies, processes, and methodologies, including change management and training. Provides guidance and support for all change enablement initiatives and/or corporate projects that contain aspects of change. Optimizes key business processes by providing product, technical and compliance knowledge training.
• Oversees all lesson plans for each application by ensuring quality assurance checks are in place and that training captures both system and workflow process.
• Partner closely with other Application Team leads and ensure training needs are met and executed efficiently.
• Updates management and stakeholders during regular meetings on training program status and updates.
• Stay abreast of the new trends and tools in employee learning and development.

• Integra Partner’s business model and its role in providing health care services to our customers
• In-depth understanding of Integra Partner’s business processes and technical systems that support our core operations
• Working knowledge of Eloomi, Integra Partner’s new learning management tool
• Understanding and alignment…