Customer Support Engineering

Responsibilities:

• Communicates effectively and promptly regarding plant Quality Concern Notifications.
• Prepares and presents status updates on issue resolution to plant management.
• Acts as a key interface with Quality departments.
• Possesses knowledge of the supplier's manufacturing processes.
• Facilitates visits from the supplier's corporate office.
• Understands whether the supplier is design responsible.
• Knows which parts are directed Tier 2 with Multi-Party or Bailment Agreements.
• Has knowledge of specifications.
• Collaborates with Incoming Quality during investigations of emerging quality concerns.
• Follows up daily to ensure defective parts returned to the supplier are delivered.
• Ensures proper cutoff, including parts in transit and sitting in trailers at Ford plants.
• Verifies that certified stock is used on the production line.
• Checks daily that suspect stock is quarantined or returned to the supplier and not reintroduced into the assembly line.
• Understands the part return process for shipped parts.
• Has means to test/check parts (functional/visual).
• Drives issue closure effectively and communicates status through PCA to relevant parties.
• Handles disputes with IQ.
• Attends IQ meetings (if applicable).
• Supports bi-weekly Top Supplier meetings (if applicable).
• Supports daily Plant Quality Meetings (if applicable).
• Possesses knowledge of supplier manufacturing processes & poka yokes; trained in problem-solving techniques such as Black Belt, Green Belt, 8D, etc.
• Conducts surveillance audits for ECB issues and internal plant concern rejects.
• Obtains plant clean points and verifies use of certified stock.
• Follows up with plant contacts to ensure timely sending of 8
  
  Ds.
• Facilitates warranty parts shipment to the supplier and follows up to ensure delivery.
• Ensures extraordinary actions / 8
  
  Ds are sent to the plants on time.

Requirements:

• 2-5 years of experience.
• Proficient in Microsoft Office.
• Excellent organizational and communication skills.
• Presentation and management skills.
• Prior wiring harness engineering experience.
• Knowledge of vehicle electrical structures.
• Ability to read and interpret engineering blueprints.
• Ability to adapt, learn, set expectations, and hold others accountable.
• Resilience and a growth mindset.
• Willingness to share knowledge and experience.
• Ability to manage multiple projects simultaneously.
• Supports safety, quality, and cost commitments; demonstrates ownership and teamwork.
• Organized and self-sufficient.
• Open to travel.

Education:

• BS in Engineering or equivalent STEM major.

We offer competitive compensation and benefits including medical, dental, 401k, disability, tuition reimbursement, and more. Visit  to learn more. Zobility is RGBSI's workforce management division, headquartered in Troy, MI, with branches worldwide.