Software Engineer, Technical Support

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At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Magna New Mobility is a business unit inside Magna International leveraging Magna’s technology building blocks, developing new capabilities, and entering new markets and use cases. Our products include advanced solutions for urban markets, industrial intralogistics, commercial and autonomous vehicles. Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated platforms for partners eager to advance the mobility sector.

Magna's New Mobility group is not just about building individual technologies; we aim to create integrated solutions that address the complex challenges of moving people efficiently and cost effectively in the 21st century. Join us in advancing and shaping the future of mobility.

As a Software Engineer, Industrial IOT you will be the key technical contact for our customers, providing top-tier support and resolving technical issues to ensure a seamless user experience. Your role is vital in maintaining high levels of customer satisfaction by swiftly addressing product malfunctions, guiding users through technical challenges, and collaborating with internal teams to improve our offering.

• Assist customers with onboarding of a Magna’s product or service and guide clients through installation and updating issues as needed.
• Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
• Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
• Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
• Product Feedback:
  Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
• Complaint Resolution:
  Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
• System Analysis:
  Analyze recurring technical issues to identify patterns and contribute to system and product improvements.

• 5 years of experience as a customer success engineer or in a customer-facing or support role.
• Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
• A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
• Experience working with cross-functional teams to resolve issues and improve products/services.
• Flexibility to adapt to new technologies, changes, and learning opportunities.
• Travel requirement – 25%

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously.

We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

Regular / Permanent

Magna Corporate

Mid-Senior level

Full-time

Engineering and Information Technology

Motor Vehicle Manufacturing