Technical Service Engineer - Plastics

Join to apply for the Technical Service Engineer - Plastics role at LG Chem America, Inc.

LG Chem holds the various engineering plastics portfolio such as Polycarbonate, PBT, Polyamide, mPPO and TPEE. All engineering plastics are highly processable and can be manufactured in various colors. They are used in numerous areas such as automobiles, home appliances, IT devices, etc. Products that may resonate in everyday life include keys on automotive interiors (console, arm rest, dashboard items, door trim, switches), exteriors (front and rear lamp housing, spoiler, side mirror housing, bumpers, radiator grill) and engine compartments (engine cover, air intake manifold, cylinder head cover, etc.),

notebooks or smartphones, interior compartments, and more.

We are actively searching for a technical service/application development engineer to join our team based in Troy, MI. This is an individual contributor role and the incoming will develop new customers for our engineering plastics.

This is not a remote role and our office hours are 8:00 AM – 5:00 PM, Monday through Friday.

• Visit customers and introduce product to customers
• Solution Partner Activity – consult with customers to provide solutions to issues or support product development
• Develop product specifications – develop expertise with new materials and analyze market information to determine feasibility to develop tailored specifications for customers.
• Investigate needs and provide actionable solutions for customers
• Provide technical support by creating process guides and applying plastic and extrusion expertise to resolve customer issues
• Develop and recommend innovative projects using insights from market research and material studies.
• Provide technical reports and written materials to support product introduction and data evaluation
• Conduct in-person or virtual seminars to train and support customers
• Provide product recommendations based on customer needs
• Plan product testing with internal or external test laboratories

• Bachelor or advanced degrees in relevant polymer fields such as Chemical Engineering, Polymer Engineering, Chemicals, etc. highly preferred.

• 5+ years of experience in material development and market development at a plastic (engineering thermoplastics resins) manufacturer (polymerisation or compounding). Ideal candidates will have experience of technical service at plastic compo under and/or experience of plastic analysis.
• 5+ years experience of material development or approval as engineer or technical manager at OEM or Tier 1 of automotive, home appliances or consumer products.
• 5+ years of experience in injection or processing of thermoplastics. Experience may include plastic post‑processing (paint, metal plating, etc.).
• This is an individual contributor role carrying out customer development activities while being a member of a larger team.
• Strong communication and coordination skills.

• Proactive and self‑driven, with a strong sense of ownership.
• A clear and structured communicator who can build trust with stakeholders.
• Highly organized, with the ability to synthesize and simplify complex information.
• Solution‑oriented and capable of driving improvements independently.
• Skilled in use of PCs and related software (Microsoft Excel, Word, Outlook, etc.).
• Knowledge of SAP (ERP) system is preferred.

• Confident and reliable interaction with all levels of the organization, customers and suppliers
• Proactive, committed, and skilled in effective communication
• Enhanced team performance through coaching, mentoring, and sharing expertise.
• Curious spirit and ability to work independently under high pressure
• Comfortable working in a fast‑paced matrixed environment
• Self‑starter with excellent organizational and time‑management skills
• Strategic management competency: pro‑actively identify problems, targets, relevant issues.
• Skilled in data evaluation, strategic planning, forecasting, and process development
• Strong knowledge of procedures…