Customer Advocate

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602 MI CLARKSTON
-AT&T Full Time CLARKSTON, MI, US

30+ days ago Requisition

Why Join Spearhead Mobility?

Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.

Teamwork, trust, service, mentorship, and empowerment — these are the qualities engrained in our family culture we’re inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!

What is your role?

As a Customer Advocate , you’ll be responsible for the ir overall experience , providing wireless and entertainment solutions to our in-store and at
-home guests .

You’ll get valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment !

As a Customer Advocate, you will receive:

• Competitive Compensation
• Unlimited Commissions Potential (Yes: Unlimited!)
• Performance based Cash Bonuses
• 57% Discounts on AT&T p lans up to 5 lines
• Professional Development & Opportunities for Career Advancement
• Medical / Dental / Vision
• Paid Time-Off
• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Start-up / Family Culture
• Employee Assistance Program (counseling on health and wellness, work life balance, and concierge services)
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)

DUTIES AND RESPONSIBILITIES:

• Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team
• Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field
• Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs
• Develop and maintain business relationships within the community
• Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store
• Assist with retail merchandizing duties, like completing product inventory, maintaining a world-class retail environment, and cashier duties
• Demonstrate integrity and respect when interacting with guests and co-workers
• Troubleshoot and diagnose wireless products through Service & Repair procedures
• Assist with other tasks and duties

Requirements:

• High school diploma or equivalent; 2 year/associate’s degree preferred
• Excellent communication , interpersonal, and effective problem-solving skills
• Strong organizational and time management skills
• Professional, energetic, motivated, and positive attitude
• Basic math , internet, and technology skills
• Previous e xperience in s ales, h ospitality, r estaurant, or s ervice i ndustry preferred.
• Availability of flexible scheduling to include days, evenings, and weekends
• Good d riving r ecord & r eliable transportation
• Excellent references; must pass a background check.
• This position involves sitting, standing, walking, reaching, bending and light to moderate lifting