Loan Officer

Company Description Safetrust Mortgage LLC (NMLS #2178036) is an Equal Housing Lender licensed in multiple states, including MI, CO, TX, FL, SC, GA, IL, VA, CA, and CT. The company focuses on home purchase, refinance, and construction loans, providing clients with quick, accurate, and professional mortgage guidance. Safetrust Mortgage emphasizes personalized service, expert advice, and access to a broad range of financing options to help borrowers make informed decisions.

Its online tools, calculators, and secure application process support a streamlined borrower experience, complemented by responsive loan officers who follow up and consult directly with clients. The team is committed to delivering mortgage services that meet and exceed customer expectations.

Role Description This full-time, on-site Loan Officer role is based in Troy, MI. The Loan Officer will consult with clients to understand their home financing needs, explain available loan programs, and guide them through the application and approval process. Day-to-day responsibilities include originating mortgage loans, collecting and reviewing borrower documentation, coordinating with underwriting, and ensuring compliance with lending regulations and company policies.

The role also involves providing ongoing customer service, maintaining clear communication with borrowers, real estate professionals, and internal teams, and using company tools and systems to manage pipelines and track loan status. The Loan Officer is expected to deliver professional, timely guidance that supports positive borrower outcomes and long-term relationships.

Qualifications

• Strong knowledge and experience in loan origination and loan officer responsibilities, including structuring and presenting mortgage solutions.
• Solid foundation in finance, including understanding of mortgage products, interest rates, and basic financial analysis.
• Familiarity with underwriting processes, documentation requirements, and regulatory and compliance standards in residential lending.
• Excellent customer service skills, with the ability to build trust, communicate clearly, and manage client expectations throughout the loan process.
• Ability to work on-site in Detroit, MI and collaborate effectively with internal teams and external partners.
• Strong organizational, time management, and follow-up skills, with attention to detail and accuracy.
• Proficiency with mortgage loan origination software and general office productivity tools.
• State-specific mortgage loan originator license (or eligibility to obtain) and compliance with NMLS registration requirements.
• Previous experience in residential mortgage lending or financial services strongly preferred.