Mortgage Production Supervisor

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here .

Supervises and coordinates MSGCU’s mortgage consultants to ensure desired loan funding goals and all activities related to sales and origination in the department and within the branch network are met. Oversees mortgage loan origination, drives the sales pipeline, and ensures achievement of production metrics. Ensures financial objectives and strategic and institutional growth goals are met in accordance with MSGCU’s policies and state and federal government regulations, and in alignment with our desired member experience.

• Ensures loan funding goals are achieved and builds an effective, high performing team that applies their diverse skills and perspectives by recruiting, hiring, motivating, and training sales team members to increase market share.
• Increase loan fundings through proactive selling techniques, while building team member confidence in a professional manner and through solution-oriented communications
• Delivers a superior member experience by effectively supervising the mortgage consultants and ensuring a consistent approach to sales, service, member satisfaction, operational and people management.
• Drives Results by assisting team with the development and maintenance of strong relationships with branches, realtors, builders, and other external sources in order to foster long term referral sources. Educates team regarding sales opportunities within market and coaches to identify opportunities to cross-sell MSGCU products and services in order to establish and/or broaden member relationships.
• Applies knowledge of mortgage business and the market to advance MSGCU’s goals. Monitors, understands, and informs Mortgage Production Manager of competitor positions within market region, including mortgage strategy, product offering, and performance. Recommends strategies that mitigate impact from competitors.
• Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results. Holds self and team accountable to meet commitments and achieve goals. Monitors performance and takes corrective action as necessary when objectives are not attained and conducts accurate and straight forward performance evaluations.
• Directs team’s work by providing clear direction, removing obstacles, delegating, and empowering team members to make decisions within their area of responsibility.
• Oversees the day-to-day operations related to sales and origination; managing workflows and pipelines to achieve department goals and production metrics by scheduling and directing activities to the production team.
• Reviews, discusses, and assists in troubleshooting complex financing situations and serves as a back-up originator during high volume, vacations, etc.
• Optimizes work processes by assisting with development of mortgage lending policies, procedures, goals, and objectives as needed. Reviews mortgage software updates and provides training to team members.
• Proactively reviews and addresses compliance of regulatory and secondary market investor changes related to loan origination, processing, and assisting with third party quality control audits and timely responses.
• Attracts, selects, develops, and retains a top team of Mortgage Consultants who achieve defined individual and team objectives.
• Develops talent to meet our team members’ career goals and the…