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Supervisor-Revenue Services

Job in Troy, Oakland County, Michigan, 48083, USA
Listing for: Henry Ford Health System
Full Time position
Listed on 2026-01-01
Job specializations:
  • Healthcare
    Healthcare Administration, Healthcare Management
Job Description & How to Apply Below
Position: Supervisor-Revenue Services/Full Time

Supervises and coordinates associates engaged in revenue cycle activities including but not limited to registration, admissions, insurance verification and cash operations. Develops and refines departmental procedures, productivity and quality to ensure operational effectiveness and efficiency. Establishes relationships with physicians, clinical staff and other departmental leaders.

PRINCIPLE DUTIES AND RESPONSIBILITIES
  • Manage day-to-day administrative & operational functions of the revenue cycle through the supervision of multidisciplinary staff.
  • Know and understand the expectations of senior leadership as established in annual goals.
  • Knowledge of service lines hours of operation and patient volume to provide appropriate staffing.
  • Develop and implement departmental policies and procedures to achieve revenue cycle objectives.
  • Train, schedule and supervise staff to support annual goals.
  • Interview, hire, schedule, timekeeping, distribute work assignments, evaluate, coach & counsel and when necessary recommend corrective action.
  • Perform mid-year and annual performance reviews. Respond accordingly to each employee’s needs as identified within the review. Analyze data to identify patterns and trends of performance. Address process performance issues and implement improvement plans.
  • Assist department leadership with overseeing all quality assessment and continuous improvement activities to ensure that the changes are continuing to meet the goals outlined by senior leadership.
  • Assist departmental leadership with overseeing all compliance measures per regulatory agencies.
  • Track, trend and monitor reports to determine strategies needed to meet departmental goals.
  • Perform other related duties as assigned.
  • EDUCATION/EXPERIENCE REQUIRED
    • Associate's Degree or a minimum of three to four (3-4) years of revenue cycle experience including but not limited to billing, registration/insurance verification, point of service collection related experience is required.
    • Two (2) years of progressively more responsible experience preferred.
    • Comprehensive knowledge of a wide range of revenue cycle processes is preferred.
    • Proficient knowledge of Microsoft Office products, Windows, and the Internet.
    • EPIC experience preferred. Comprehensive knowledge of state and government billing standards as it relates to insurances for but not limited to, Motor Vehicle accidents, Workmen Compensation, Medicaid, Group Health Plans, BCBS and Medicare.
    • Ability to create, analyze and interpret reports and spreadsheets.
    • Must have the ability to independently organize and prioritize responsibilities; problem solve and implement solution-based ideas.
    • Ability to interact with leadership, staff, patients, families, visitors and agencies of various socio-economic backgrounds.
    • Coach and mentor staff in a positive manner.
    • Excellent written & verbal communication skills & strong facilitative interpersonal skills.
    ADDITIONAL INFORMATION
    • Organization:
      Corporate Services
    • Department:
      Insurance Verification
    • Shift: Day Job
    • Union Code:
      Not Applicable
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