ASC Receptionist

ASC Receptionist – Pinnacle GI Partners

To aid in our rapid growth and continue to differentiate our patient experience, we’re hiring a Receptionist for our surgery centers located in Troy and Macomb, MI. Occasional travel is required between both centers depending on facility schedules.

The ideal candidate will have a high school graduate, and previous front office experience in a medical practice environment, surgery setting preferred. The Receptionist will report directly to the Manager of Surgical Centers and demonstrate working within a team and independently in a fast‑paced health‑care environment.

• Has good communication skills (oral and written)
• An active listener who can respond to fellow employees/customers in a timely, competent manner
• Is always friendly and courteous
• Able to distinguish emergency patient situations
• Presents a professional, caring image
• Able to adapt and work independently and efficiently under pressure, with multiple interruptions and with a high degree of accuracy
• Sets priorities and demonstrates good judgment
• Exercises discretion and integrity in dealing with confidential information (complies with HIPAA privacy rules)
• Meets organizational dress code
• Maintains a smooth patient flow
• Answers the telephone, triages calls appropriately and takes messages when needed
• Schedules patient appointments
• Obtains and verifies patient demographic and financial information
• Answers questions as able, referring clinical questions to RNs or Clinical Coordinator
• Enters/verifies patient information in the computer system
• Completes all necessary insurance information
• Processes and prepares the outgoing mail
• Performs health record audits and/or assists as required with authorizations
• Schedules follow-up appointments, outpatient procedures and tests and makes referrals to physicians as necessary
• Requests medical records/reports from referring physicians
• Confirms patient procedure appointments
• Mails/faxes prep brochures and other materials to patients as necessary

• Withstand frequent sitting for extended periods of time
• Withstand frequent changes in position
• Occasionally lift, bend, stoop and reach
• Performs other duties as directed by the physicians, Clinical Coordinator and/or RN’s

• High School graduate or equivalent
• Knowledge of medical terminology and CPT and ICD-9 coding
• Previous front office experience in a medical practice environment, preferred
• Current CPR certification preferred
• Must successfully pass a background check and a drug screening
• Wednesday Availability