Front Office Manager

Front Office Manager – Luxury Boutique Hotel

Detroit Suburbs, Michigan | $60,000–$70,000 Base + Bonus + Excellent Benefits

Elevate the guest experience. Drive hotel performance. Build your career in luxury hospitality.

Are you a hospitality professional who combines exceptional guest service with a strong understanding of hotel operations and revenue management? An upscale boutique hotel in the Detroit suburbs is seeking a talented Front Office Manager to lead front desk operations, enhance the guest experience, and contribute to the property's financial performance.

This is an excellent opportunity for a service-driven hotel leader with experience in front office operations, revenue management, and maximizing room revenue who is ready to take the next step in their career with a property that values its people and offers room for advancement.

• Oversee daily front office operations, ensuring a seamless and exceptional guest experience from arrival through departure.
• Lead, coach, and develop front desk associates to deliver personalized, luxury-level service.
• Manage guest relations, resolve concerns professionally, and drive guest satisfaction.
• Support revenue management strategies, including room pricing, occupancy optimization, forecasting, and maximizing RevPAR.
• Monitor room availability, reservations, booking trends, and market demand to identify opportunities for revenue growth.
• Collaborate with sales, reservations, housekeeping, and hotel leadership to maximize operational efficiency and profitability.
• Oversee front desk procedures, room assignments, billing, reporting, staffing, and scheduling.
• Analyze guest feedback and operational performance to identify opportunities for continuous improvement.

• Previous hotel front office management or guest services leadership experience.
• Experience with hotel revenue management, including room rates, occupancy, forecasting, or yield management, is strongly preferred.
• Understanding of key hotel performance metrics such as occupancy, ADR, and RevPAR.
• Experience in an upscale, luxury, boutique, or full-service hotel environment is highly desirable.
• Strong leadership, communication, organizational, and problem-solving skills.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• A hands‑on management style with the ability to balance guest service, team development, and financial performance.

• $60,000–$70,000 base salary, depending on experience.
• Performance-based bonus opportunity.
• Excellent benefits package.
• An upscale boutique hotel environment where personalized service matters.
• Career advancement and professional development opportunities.
• The opportunity to make a meaningful impact on guest satisfaction, hotel revenue, and overall operations.

If you're an ambitious hotel professional who understands both the art of exceptional hospitality and the business of running a successful hotel, we'd love to connect with you.