Configuration Analyst

The Configuration Analyst supports the Service Excellence team by maintaining and configuring key organizational systems. Responsibilities include managing application access, entering data into core systems, and ensuring proper production and service operations. The role also involves designing, configuring, testing, and maintaining enterprise applications.

The Configuration Analyst responsibilities and skills required include, but are not limited to:

• Oversee and update business configuration tasks across multiple enterprise systems, including areas such as HCPCS data, modifiers, claim editing rules, client setup, letter templates, role-based access, work queues, and both business and application-level rules.
• Design, document, and implement the complete business configuration process—from receiving and validating requests, through prioritization, design, testing, training, and deployment. Provide ongoing support to monitor effectiveness after changes go live.
• Create and maintain configuration guides and manuals for training and reference purposes, documenting all key configuration decisions.
• Develop deep expertise in all relevant applications through hands‑on experience and training, continuously seeking opportunities to optimize system functionality in alignment with business needs.
• Audit data for errors or inconsistencies, resolve configuration issues, and verify outputs for accuracy.
• Coordinate configuration activities and address customer needs to ensure prompt resolution of system issues.
• Communicate effectively with stakeholders, delivering timely updates and notifications about workflow impacts resulting from system changes.
• Conduct regular quality reviews to support ongoing production and maintain high standards.
• Collaborate with other departments and governance teams to ensure consistent interpretation of policies and procedures across the organization.
• Take on additional related duties as assigned.

• Learn the function of the Configuration Analyst role within Service Excellence and its role within the organization, and become fully integrated in your position, company, and team.
• Understand your role and responsibilities, and which tools assist you in your position.
• Build your knowledge base relative to our business so that at six months, you are able to answer questions or know how/where to get answers or support.
• Set measurable goals for personal development and growth.

• Be fully integrated with your job, company, and team.
• Contribute your skills and knowledge to meet your department’s metrics and goals.

EDUCATION: Bachelor’s degree or equivalent work experience.

• Prior business configuration experience in the management of healthcare systems, preferred.
• Able to self‑manage, prioritize, and organize with excellent attention to detail and problem‑solving skills.
• Sound judgement and critical thinking.
• Must be reliable, highly motivated self‑starter, able to multitask and work independently within a fast‑paced, team environment.
• Conduct yourself in a courteous, helpful, and professional manner.
• Must follow policies regarding attendance and punctuality.
• Maintain a climate of teamwork and collaborative problem solving.
• Service orientation – Actively looking for ways to help the department and company.
• Demonstrated ability to elevate, rectify, and manage production throughput.
• Excellent communicator and knows how to extract the best from teammates and peers by showing flexibility of approach and playing to people’s strengths.
• Proficiency with MS Office, including Excel, Word, PowerPoint, and Outlook (Visio and MS Teams a plus).

Salary: 62,000.00/Annually

• Competitive compensation and annual bonus program
• 401(k) retirement program with company match
• Company‑paid life insurance
• Company‑paid short‑term disability coverage (location restrictions may apply)
• Medical, Vision, and Dental benefits
• Paid Time Off (PTO)
• Paid Parental Leave
• Sick Time
• Paid company holidays and floating holidays
• Quarterly company-sponsored events
• Health and wellness programs
• Career development opportunities

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