Automotive Retail Implementation Advisor

Automotive Retail Implementation Advisor

Job

Position Summary:

The Automotive Retail Implementation Advisor is responsible for creating customized implementation solutions based on the Automotive Retail Dealer's unique business systems and processes. This includes developing communication plans between Dealer, Entrega Digital Retail Manager and OEM stakeholders, managing implementation timelines, and executing key implementation steps to ensure the Automotive Retail Dealer optimizes software for utilization and performance post-launch.

• Client Engagement - Trusted advisor to Automotive Retail Dealer clients and OEM stakeholders. Develop expert understanding of the client’s unique systems, processes and goals to customize OEM proprietary software. Communicate with urgency, empathy, and value. Drive client engagement and utilization with best practice training and highlighting software features/benefits.
• Implementation Management - Create customized communication plans between the Dealer, the Entrega Digital Retail Manager, internal personnel, and OEM stakeholders. Hold all teams accountable to the tailor‑made implementation process, ensure milestones are attained, and escalate blockers to implementation success.
• Technical Solutions Management – Own pivotal items requiring advanced understanding of the Dealer’s native systems and the unique configurations of those systems. Create and implement customized solutions to meet the Dealer’s needs regarding their business systems, processes and goals. Thoroughly address Dealer questions and issues through advanced knowledge, independent research, investigation, and root‑cause analysis, while continually learning the software application, dealership inventory data processes, and third‑party vendor functionality.
• Software Utilization and Performance – Analyze software performance data to craft strategies for continual improvement of the consumer and Dealer experience. Utilize data on consumer engagement, digital marketing analytics, and technical/website audit data to ensure assigned Dealers meet utilization targets.
• Project Delivery Support – Gather and compile implementation data and insights across the assigned Dealer network, coordinate with off‑site team members, and provide the Project Delivery team an accurate assessment of progress toward goals. Collaborate with the team on client deliverables and offer solution‑oriented recommendations to meet OEM client demands.
• Additional Responsibilities - Perform other tasks and duties as required to support and contribute to overall organizational success.
• Job Location - Work full‑time onsite at Troy, Michigan headquarters; remote possible if in Texas. Up to 25% travel may be required as needed for dealer satisfaction and goals.

• Technically proficient understanding of Automotive Retail vendors including DMS, CRM, trade‑in, and digital retailing tools, and the ability to explain technical tasks and issues to non‑technical stakeholders. Acquire this knowledge through Entrega and OEM‑provided training.
• Professional work demeanor, detail‑oriented work ethic, and excellent communication skills.
• Proven ability to handle difficult conversations with clients and internal teams while meeting business objectives and maintaining positive relationships.
• Demonstrated problem‑solving ability and formulation of recommendations to help clients and stakeholders achieve their goals.
• Comfortable working under pressure and strict deadlines.
• Strong organization, prioritization, and analytical skills.
• Self‑starter with high integrity and professionalism, possessing strong organizational and analytical capabilities.
• Proficient understanding of project organization, time management, and project management methods.
• Ability to work independently as well as in a team environment.

• Bachelor’s degree required or equivalent experience.
• Minimum 4 years of experience in sales, account management, project management, technology solutions management, or related client‑focused industry; or a proven track record of success in an internal Automotive Retail role for 1+ years.
• Minimum 1 year of automotive retail experience preferred.