IT Support Engineer

IT Support Engineer

Join a Future-Focused Managed Services Team

Are you an experienced IT professional ready to take the next step in your career? Do you want to work for a forward-thinking organization that values collaboration, innovation, and continuous professional growth?

Hyperion Managed Services is seeking a skilled IT Support Engineer to join our team full-time. In this role, you will help identify opportunities for improvement, implement secure and scalable technical solutions, and play a key part in enhancing our clients’ operational efficiency.

• Competitive salary based on experience and certifications
• Performance bonuses + commission opportunities
• Mileage reimbursement
• Generous paid time off
• Certification and ongoing education reimbursement
• 401(k) with company match
• Health insurance with company contribution
• Life insurance and long-term disability
• Clear pathways for professional advancement
• A collaborative, learning-focused team culture

• Respond to and resolve support tickets through our help desk platform
• Troubleshoot, diagnose, and remediate issues across modern IT infrastructure
• Support and participate in planning and deployment of client projects
• Assist with onboarding new clients, ensuring secure, documented, and seamless transitions
• Follow established workflows and contribute to continuous improvement of processes
• Complete documentation, reports, and project tasks with accuracy and timeliness
• Advocate for security best practices and help clients adopt modern technologies (cloud, MFA/SSO, automation, etc.)

• Current industry certifications (Microsoft, Cisco, CompTIA, or equivalent)
• Strong understanding of modern security frameworks (Zero Trust, MFA enforcement, EDR solutions)
• 3+ years of experience with a Managed Service Provider (MSP) environment
• Proficiency with Windows, macOS, and common business applications
• Experience supporting cloud platforms such as Microsoft 365 and Azure
• Ability to explain technical concepts clearly to non-technical users
• Bachelor’s degree in Information Technology or related field (preferred)
• Experience with Connect Wise solutions or similar PSA/RMM platforms (preferred)
• Keen attention to detail, excellent documentation habits, and a passion for continuous learning

Hyperion Managed Services is a Michigan-based Managed IT Services Provider supporting small to mid-sized organizations. We deliver Managed IT Services, Support, Cybersecurity, and IT Consulting—acting as the IT department for our clients and partnering with larger organizations on complex initiatives.

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