Salesforce Financial Force Consultant

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.

Do

Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment.
• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines.
• Provide techno-functional solution support for all the new business implementations while building the entire system from scratch.
• Support the solutioning team from architectural design, coding, testing and implementation.
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system.
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production.
• Implement the business processes, requirements, and the underlying ERP technology to translate them into ERP solutions.
• Write code as per the developmental standards to decide upon the implementation methodology.
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/technical problems which may arise.
• Create and deploy automation tools/solutions to ensure process optimization and increase in efficiency.
• Sink between technical and functional requirements of the project and provide solutioning/advise to the client or internal teams accordingly.
• Support on-site manager with the necessary details wrt any change and off-site support.

Skill upgradation and competency building

• Clear Wipro exams and internal certifications from time to time to upgrade the skills.
• Attend trainings, seminars to sharpen the knowledge in functional/technical domain.
• Write papers, articles, case studies and publish them on the intranet.

Stakeholder InteractionStakeholder TypeStakeholder IdentificationPurpose of InteractionInternalLead ConsultantReporting & updatesOnsite Project Manager/ Project TeamsTo provide off-site support and inputs as per client requirements.ExternalClientsFor solutioning and provide support.Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Systems Thinking:
    Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment
    - Competent
    
  • Leveraging Technology:
    In-depth knowledge of and mastery over technology domain that commands expert authority respect
    - Master
    
  • Functional/Technical Knowledge:
    Specific to the functional and ERP system in depth knowledge of the function processes and system and ERP functionality
    - Master
    

Competency LevelsFoundationKnowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.CompetentConsistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.ExpertApplies the competency in all situations and serves as a guide to others as well.MasterCoaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

• Behavioral Competencies
  • Formulation & Prioritization
  • Innovation
  • Managing Complexity
  • Client centricity
  • Execution Excellence
  • Passion for Results

DeliverNo.Performance ParameterMeasure1.Contribution to customer projects

Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2.Automation Process optimization, reduction in process/steps, reduction in no. of tickets raised3.Skill upgradation# of trainings & certifications completed, # of papers, articles written in a quarter #J-18808-Ljbffr