LMS Transition Lead

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:
Sales Performance;
Repair Optimization and Compliance;
Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

The Transition Management Lead is a six-month contract role combining SAP Success Factors Learning subject-matter expertise with implementation execution, coordination, and project-management discipline
.

This individual must be able to work directly with LMS administrators, business owners, and other stakeholders to translate approved learning requirements into configuration plans, identify technical and operational dependencies, review configured behavior, support testing, and resolve implementation issues. Where access, authority, and the agreed responsibility model permit, the lead may perform or directly support Success Factors Learning administrative and configuration activities.

The role also provides structure to MSX’s workstream participation through plans, action and decision logs, status reporting, escalation, and readiness tracking.

Key Responsibilities

Success Factors Learning expertise and implementation support (40%)

• Serve as MSX’s hands-on Success Factors Learning resource during implementation, with particular attention to learner experience, administrative workflows, catalogs, curricula, assignment profiles, learning history, certifications, assessments, and instructor-led training.
• Review approved business requirements and configuration designs with the responsible business and technical owners; identify gaps, dependencies, and decisions needed before build or testing.
• Coordinate platform configuration activities.
• Perform or support other configuration tasks, including learning items, curricula, certification paths, assignment profiles, assessments, notifications, learning workflows, user roles, permissions, and administrative access controls.
• Work with stakeholders and business owners to troubleshoot configuration issues and confirm intended learning scenarios function as approved.
• Document configuration decisions, operating procedures, and unresolved issues for the designated long-term owners.

Transition planning and workstream coordination (25%)

• Maintain a clear plan for MSX deliverables, milestones, dependencies, decisions, and readiness activities within the broader project plan.
• Help define practical handoffs and responsibility boundaries among MSX, stakeholders, and business owners, escalating gaps rather than assuming unassigned accountability.
• Facilitate MSX participation in relevant implementation and operational work streams and provide concise status, risk, issue, and decision reporting.
• Track dependencies involving source data, user attributes, learning rules, platform access, interfaces, reporting, and operational support.

Testing, migration validation, and launch readiness (20%)

• Support UAT planning and execution for learner journeys, assignment logic, certifications, assessments, ILT, administrative permissions, and support scenarios.
• Help investigate defects, document expected versus actual behavior, coordinate retesting, and track resolution with the responsible owners.
• Support migration and reconciliation activities by helping define test scenarios, reviewing representative learner records, and coordinating exceptions. Do not assume ownership of source extraction, platform migration, ODS processing, or final business sign-off unless expressly assigned.
• Contribute to cutover planning, launch-readiness reviews, and hypercare preparation.

Stakeholder communication and documentation (10%)

• Translate Success Factors Learning concepts and implementation issues into clear, actionable guidance for project leaders, business owners, administrators, and support teams.
• Maintain assigned process documentation, configuration notes, decisions, and handoff materials in the approved project repository.
• Coordinate with the owners of reporting, QRGs, learner communications, and support documentation to ensure materials reflect tested system behavior.

Operational handoff (5%)

• Transfer practical…