Technical Support Specialist
Job in
Troy, Oakland County, Michigan, 48083, USA
Listed on 2026-10-18
Listing for:
Card Network
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
- Provide technical support to merchants and clients experiencing issues with payment terminals, POS systems, payment applications, and related hardware or software.
- Troubleshoot payment processing issues, connectivity problems, device errors, and transaction-related technical concerns.
- Guide merchants through terminal setup, software downloads, device configuration, updates, and basic troubleshooting procedures.
- Create, document, and manage support tickets, ensuring accurate records of reported issues and resolutions.
- Follow up on outstanding support requests to ensure timely resolution and customer satisfaction.
- Maintain knowledge of payment technology, system updates, troubleshooting procedures, and industry best practices.
- Follow established security procedures and company policies when handling sensitive payment-related information.
- 1-2+ years previous experience in technical support, help desk operations, customer service, or a related role
- Strong analytical and troubleshooting skills with the ability to identify problems and determine appropriate solutions.
- Familiarity with payment terminals, card readers, POS equipment, and basic network connectivity (preferred)
- Excellent verbal and written communication skills.
- Ability to manage multiple support requests and prioritize issues based on urgency and business impact.
- Comfortable using ticketing systems, CRM platforms, email, and standard business software.
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