Group Manager Operations

Join to apply for the Group Manager Operations role at Midland Credit Management, an Encore Capital Group Company
. The Group Manager Operations oversees day‑to‑day operations and management of Specialist teams, handling escalations, supervising employees, developing processes and procedures, and executing strategies in the Legal Collections Channel. The position requires a balanced mix of people, process and project management, and interacts with internal and external customers and cross‑functional organizations.

• Manage direct reports (30%)
• Ensure quality and accuracy of all work product; create, set and communicate performance plans to drive results (20%)
• Develop program/process strategies and execute against them (15%)
• Analyze business drivers at partner and program level to manage and improve performance, including project management of individual and team initiatives (15%)
• Develop and maintain relationships with key partners internally and externally (10%)
• Respond to escalated consumer issues and identify potential compliance issues (5%)
• Conduct ongoing training for new hires as needed (5%)

• Education:
  
  High School Diploma
• Experience:
  
  1–3 years in a people‑management role
• Skills:
  
  Proficient in MS Office; strong people‑management, program or relationship‑management skills

• Education:
  
  Bachelor’s degree in a business‑related field
• Experience:
  
  1–2 years in Financial Services
• Skills:
  
  Advanced proficiency in MS Office, particularly Excel; superior verbal and written communication; detail‑oriented with proven ability to motivate people

• Competitive salary with monthly incentives or annual bonus
• Career progression through paid training & development programs, including the MCM Academy
• Reward and recognition programs, including company‑wide awards and all‑inclusive vacations
• Tuition assistance for degree or coursework related to your role or career goals
• Comprehensive healthcare plans and wellness programs with membership reimbursements and weight‑watcher support
• Paid volunteering (up to eight hours annually) and matching financial donations up to US $2,500
• Retirement savings plan
• New‑family support with paid leave, parent flex time and child‑care options
• Team‑building events and holiday celebrations
• Generous paid time off, floating holidays and work‑life balance initiatives

Encore Capital Group is a publicly traded specialty finance company headquartered in the United States, operating globally through subsidiaries such as Midland Credit Management. Our mission is to help consumers restore financial health and create pathways to economic freedom. We are committed to building a positive workplace culture, and have earned Great Place to Work® certifications in many regions.

Encore Capital Group and all subsidiaries are an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, disability status or any other status protected by law. For accommodations related to applying, please contact