Account Supervisor

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

The Account Supervisor – Loyalty Tier 3 Marketing role will be responsible for implementation and ongoing support of loyalty and card integrations within Epsilon as well as running a standalone omni-channel program to support Card acquisition growth. We are looking to hire a marketing professional who has a passion for the loyalty and credit card industry. The ideal candidate is inquisitive, analytical, an exceptional communicator, and a creative thinker.

They must be able to work on multiple projects simultaneously, navigate change, and manage client expectations.

A successful Account Supervisor will:

• Collaborate in the development, and ongoing evolution, of an integration plan for loyalty and card across Epsilon programs taking into consideration audience, channel, and messaging.
  • Identify opportunities within the organization and develop and maintain an annual marketing calendar
  • Establish and maintain a deep understanding of Epsilon programs and capabilities and evolve the plan as needed.
  • Collaborate with cross functional team leaders at Epsilon to align on key strategic placement opportunities and work jointly to implement them
• Responsible for execution of planned integrations against determined strategy. Activities include:
  • Lead program kickoffs and create/manage project plans to ensure cross-functional internal and external teams are clear on their requirements and deliverables.
  • Maintain detailed timelines, ensuring tasks are completed on time and executed flawlessly.
  • Review all integrations, leveraging meticulous attention to detail to ensure creative assets are complete, and all data is being captured/shared accurately.
  • Translate insights, in close collaboration with account and analytics teams, into ongoing enhancements, new services, features, and optimizations to strengthen and improve programs.
  • Develop process improvements to make workflows more efficient and ensure programs achieve optimal results.
  • Maintain integration execution roadmap.
  • Act as the single point of contact for internal teams for overall program updates, including VIS , disclosure, and data updates. Ensure all teams are aware of changes and oversee getting them implemented.
  • Liaison with T1 marketing team and account leadership as needed.
• Lead dedicated programs in support of loyalty and card. Activities include:
  • Assist in the development of proposals, as needed.
  • Coordination of work start documents/version codes
  • Schedule project kick off meetings
  • Open job numbers and project folders
  • Assist in the development of enrollment materials including routing and reviews.
  • Develop full production schedule working with cross functional department groups and manage against schedule to ensure program requirements are delivered on time
  • Facilitate markup, routing and approvals with both clients and internal teams
  • Store all project related documents in compliance with operational processes
  • Translate insights, in close collaboration with account and analytics teams, into ongoing enhancements, new services, features, and optimizations to strengthen and improve programs.
  • Ongoing ideation in partnership with client to seek out new opportunities to align with business objectives
  • Develop process improvements to make workflows more efficient and ensure programs achieve optimal results.

Desired Skills

• Strong drive, initiative, and sense of personal accountability
• Excellent written, verbal, interpersonal, and public communication skills
• Experience developing presentations and presenting to clients required
• Strong critical thinking and prioritization skills
• Ability to translate client needs and expectations into solutions
• Must be highly adaptable and able to thrive in a dynamic work environment
• Excellent organizational skills,…