Program Manager
Listed on 2026-10-17
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Management
Operations Management, Project & Program Management, Client Relationship Management, General Management
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance;
Repair Optimization and Compliance;
Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance;
Repair Optimization and Compliance;
Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
MSX International is seeking an experienced, results-driven Program Manager to lead a geographically dispersed field team supporting a major automotive manufacturer. This is a high-visibility leadership role for someone who inspires people, builds strong client relationships, and delivers solutions—not excuses—in a fast-paced, performance-focused environment.
The Program Manager will own the day-to-day delivery of the program: leading regional Team Leaders and their field consultants, serving as the primary point of contact for the client, and driving measurable improvement against program objectives. The ideal candidate is a hands‑on leader who can set a daily operating rhythm, hold a team accountable, work effectively with a demanding client, and keep everyone focused on outcomes.
- Lead and develop regional Team Leaders and their field consultant teams
- Serve as the primary client liaison and manage day-to-day delivery
- Establish and drive a consistent daily operating cadence across the team
- Translate data and reporting into clear priorities and actions for the field
- Drive business results, remove barriers, and stay relevant
The Automotive Program Manager provides comprehensive leadership and delivery management for a national automotive field-services program. This is a professional-level, supervisory position responsible for the overall performance, quality, and client satisfaction of the program. The primary focus is leading the day-to-day delivery of the program—directing regional Team Leaders and field consultants, managing the client relationship, and driving continuous performance improvement. Working closely with the analytics function, the Program Manager turns program data into clear direction for the team and communicates progress, risks, and results to both the client and MSX senior management.
A strong emphasis is placed on establishing a disciplined operating rhythm and applying LEAN principles to make the team as efficient and effective as possible.
The Automotive Program Manager will be a highly experienced professional familiar with the US automotive dealership and field-services environment. The position is on-site in Troy, MI and may require travel throughout the continental United States. Responsibilities include but are not limited to the following:
- Own the day-to-day delivery of…
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