Clinical Triage Nurse, RN Multi State License, Th Fri and Sat

Position: Clinical Triage Nurse, RN Multi State License, Th Fri and Sat 8p to 8a

Clinical Triage Nurse, RN Multi State License, Th Fri and Sat 8p to 8a

Join to apply for the Clinical Triage Nurse, RN Multi State License, Th Fri and Sat 8p to 8a role at Harmony Cares
.

Overview

Harmony Cares is a leading national value‑based provider of in‑home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, Harmony Cares operates home‑based primary care practices in 14 states and employs more than 200 primary care providers to deliver patient‑centered care under an integrated, team‑based, physician‑driven model.

Our Mission

To bring personalized, quality‑based healthcare to the home of patients who have difficulty accessing care.

Our Shared Vision

Every patient deserves access to quality healthcare.

Our Values

The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time Paid
• Great Place to Work Certified
• Established in 11 states
• Largest home‑based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities

• Assist with triage of inbound sick calls from Medical Group patients.
• Assess patient symptoms, provide appropriate medical advice, determine the level of care required and coordinate care with a care team.
• Review clinical test results, summarizing them to assist providers.
• Prioritize and respond promptly to inbound phone calls and voicemails.
• Demonstrate exceptional customer service with empathy, professionalism, and a solutions‑oriented mindset.
• Classify whether interactions require clinical triage or transfer to another team member and conduct necessary transfers.
• Conduct thorough assessments of patients’ symptoms and medical history over the phone using EMR.
• Use evidence‑based guidelines to determine urgency and assign triage priority.
• Identify crisis intervention needs and adhere to protocols for connecting patients to emergency services.
• Educate patients, caregivers, and others on health maintenance, disease prevention, self‑care, medications, and follow‑up steps.
• Perform outbound phone calls to communicate provider orders.
• Collaborate with the care team to ensure patient needs are met and follow‑ups are completed.
• Communicate effectively with patients, families, and provide emotional support.

Test Results

• Prioritize and respond promptly to inbound results.
• Classify urgency of results and convey clinical information to the provider.
• Analyze result data, identify patterns, and communicate findings.
• Perform data entry for patient results and quality metrics.
• Maintain clear and compassionate communication with the care team.
• Adhere to all company‑established policies and procedures.
• Meet required quality standards and productivity expectations.
• Identify, acknowledge, and address patient complaints and grievances promptly.
• Collaborate with the care team to promote quality patient care, satisfaction, and outcomes.
• Participate in projects and quality improvement initiatives as assigned.
• Additional duties as assigned by the Clinical Triage Manager and/or Director.

Qualifications Required Knowledge, Skills and Experience

• Graduate of an approved or accredited nursing education program as a Registered Nurse.
• Current valid RN license; must obtain and maintain RN license within all service states within 6 months of hire.
• Completion of required nursing continued education.
• Ability to react decisively and quickly in urgent and emergent situations.
• Strong comprehension of medical terminology and pharmaceuticals.
• Experience with multi‑tasking.
• Strong written and spoken communication skills.
• Proficiency in using electronic health records (EHR) systems.
• Effective communication with providers, patient care teams, patients, families, and facility staff.
• Ability to work remotely and independently.
• Knowledge of basic principles, practices, and techniques in primary healthcare.
• Strong organizational skills and attention to detail.
• Conflict resolution skills.

Preferred Knowledge, Skills and Experience

• Familiarity with Medicare and Medicaid insurance programs.
• 2+ years of experience as an RN.
• Contact center experience.
• Nurse triage experience.
• Experience in Aprima (EHR).
• Multistate License (MSL).

Paid

• Posted Max Pay Rate: USD $40.78/Hr.
• Posted Min Pay Rate: USD $33.36/Hr.
• Compensation packages vary based on skill set, experience, qualifications, and other factors.

Notice

Harmony Cares and Harmony Cares Hospice are not affiliated with Harmony Hospice Care. Harmony Cares Hospice does not conduct business in OH. Harmony Cares Hospice conducts business in MI, VA, WI, TX, IN, IL.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Health Care Provider

Industries

Home Health Care Services

#J-18808-Ljbffr