Cafe Manager Troy, MI

Overview

Cafe Manager job at Mad Nice Coffee. Troy, MI.

Mad Nice Coffee delivers the modern coffee experience by reinventing everyday rituals—one stupid good coffee, one hand-rolled sourdough bagel at a time. We’re more than a coffee shop; we’re a cultural touchstone: a beloved daily habit, a hub for creativity and connection, and a beacon of thoughtful hospitality.

The Mad Nice Coffee Manager will oversee daily operations of this fast-paced, high-design café concept. This is a hands-on, full-spectrum management role with a strong hospitality ethos.

This leader combines a strong business acumen with the product and quality obsession of a chef—ensuring best-in-class service, top-tier coffee and food, immaculate visual merchandising, and a team-first culture.

At Heirloom Hospitality Group, our purpose is “Cultivating Relationships & Experiences through the fanatic pursuit of Enlightened Hospitality.” We are dedicated to creating an environment that promotes creativity, passion, and a genuine sense of community.

• Consistently care about the smallest details
• Be kind, be happy
• Own it with pride
• Willingness to learn and teach
• Every second counts

These values drive our pursuit of excellence and form the foundation of our work culture.

• Customer Service
  
  Experience:
  
  Providing top-notch, personalized service with a goal of driving guest loyalty
• Communication
  
  Skills:
  
  Effective verbal and written communication with experience tailoring our communication to a variety of audiences.
• Sales
  
  Skills:
  
  Strong persuasion, negotiation, and closing skills tailored to a discerning clientele.
• Taste & Aesthetics:
  An eye for quality, elegance, and an appreciation for the finer things. Ability to help make recommendations from our curated selection.
• Professional Presentation:
  Maintaining a polished appearance, demeanor, and etiquette consistent with a luxury brand image.
• Adaptability:
  Ability to cater to a diverse client’s needs and preferences while thinking outside the box and being willing to make quick decisions that respect brand operating standards and our guests’ preferences.
• Patience:
  Understanding that luxury sales might involve longer decision-making processes.
• Digital Proficiency:
  Familiarity with e-commerce platforms, social media and how to engage in online sales and order management.
• Teamwork:
  Demonstrated ability to work collaboratively with cross-functional teams.
• Local Market Awareness:
  Familiarity with the local culture and consumer trends, ability to provide feedback on these insights to drive sales strategies and/or product recommendations.
• Café Culture
  
  Experience:
• A respect and understanding for the art of brewing coffee and tea, whether it’s the meticulousness of a pour-over or the skills required to create latte art.
• The ability to discern between different types of coffees, preparation methods, and be up to date with the latest trends in coffee culture.
• Café culture is not just about coffee, it’s about ambiance. You must have the ability to blend décor, music, lighting and overall environment.
• Take Away Food Experience
• Experience and understanding the intricacies of preparing, packaging, and selling food items specifically for guests to enjoy off-site.
• Experience in high volume managing the timing and delivery of take-home orders to guests during peak business hours.
• Demonstrated attention to detail ensuring all orders and checked and re-checked for accuracy.

• Coffee beverage preparation including espresso-based drinks both with and without alcohol including specialty lattes.
• Food safety monitoring, including prepping and serving products in accordance with the Michigan Food Code.
• Opening & Closing duties including but not limited to stocking, orders, inventory, end of shift cleaning and pre-shift stocking to par levels and preparing for service.
• Ordering inventory from multiple vendors and suppliers along with coordinating with Heirloom direct reports on certain hand selected items.
• Develop and maintain relationships with regular guests, ensuring their preferences are logged and recognized during subsequent visits.
• Handling and resolving consumer complaints or concerns in a professional manner and in accordance with Heirloom SOPs.
• Cash handling and operating point of sale system accounting for all products sold.
• Pre-post shift log notes, completing close financial, nightly reporting and monthly inventory.
• Managing digital ordering platform for Take-Home orders being placed and picked up by guests or third parties.
• Coordinating with Heirloom Event Manager and Mad Nice Management Team on special events and buyouts impacting Mad Nice Goods.
• Continued Education for Mad Nice Coffee team members on all things coffee and café culture.
• Assisting with display setup and merchandising of retail items.
• Engaging in marketing or promotional activities such as special offers or holiday activations.
• Stocking perishable products and providing on-the-fly inventory levels to culinary teams.