Associate Team Leader

Overview

Associate Team Leader at H&R Block. Join to apply for this role and contribute to a high-performing, connected culture where everyone belongs.

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business through Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

• Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients to ensure quality and consistent execution.
• Execute and uphold the client service experience; escalate to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as the onsite point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure tax office associates are scheduled and work is completed to deadlines with attention to quality, priorities, and goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexible schedule of 40 hours per week, with adaptability based on business needs.
• High school diploma or equivalent or higher.

• Ability to support the Multi-Unit Team Leader and act as onsite contact for associates and clients.
• Commitment to quality client service and accountability for the client experience.
• Attention to scheduling, deadlines, and operational priorities.

• Employee Assistance Program with Health Advocate and wellbeing initiatives (Better You).
• Neurodiversity and caregiver support for you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k, and Employee Stock Purchase Plan.
• to view all available benefits.

H&R Block is committed to building a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. You will be in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues dedicated to helping each other grow.

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