Retail Merchandising Support Associate, Somerset Collection

Overview

Macy's is more than just a store. We're a story that has inspired and evolved with America for more than 160 years—innovations, traditions, and memorable moments. This role is part of that story and offers an opportunity to contribute to a welcoming customer experience.

As a Merchandising Colleague — also known as a Front of House Colleague — you will deliver a seamless, inspiring in-store experience. You will execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain well-organized and shoppable displays, and ensure pricing and promotional signage are accurate and up to date.

Your attention to detail and commitment to operational excellence will directly impact our customers' experience. You will be a visible and welcoming presence on the floor, greeting customers with genuine hospitality and offering assistance to ensure they feel seen, supported, and valued.

Collaboration is key to this role. You will work closely with colleagues across departments to meet shared goals, support sales, and contribute to a culture of hospitality, positivity, and ensuring every customer feels welcome by greeting them with a smile and offering help when needed.

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. They support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives to set the tone for an impactful shopping experience.

On the floor, they focus on the customer — offering a warm welcome, making eye contact, and creating friendly, personal conversations. They actively listen to needs and provide thoughtful assistance to build relationships that bring customers back.

Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves. They finish strong by sharing loyalty program benefits, ensuring customers have what they need, and ending with a sincere thank-you. They collaborate with the team to tie up loose ends and prepare the space for a successful tomorrow.

We believe service starts with each other — supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. Excellence is a journey; we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to:
  Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Able to create connection with customers, help the store achieve sales goals, and participate in sales-boosting events
• Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections
• Able to learn about products in the store and provide expert guidance to customers based on their wants, features, and choices
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience
• Meeting daily sales goal challenges

• This…