Customer Engagement Manager

** Job Description**:

The
** Customer Engagement Manager (CEM)
** position is responsible for the management of assigned accounts in the Business Unit (BU); the education/development of customer interest in additional Ryder services (including Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services) by utilizing the Ryder Sales Process. The CEM’s book of business will typically consist of; smaller less complex Local accounts with power fleet size opportunities of 1-4 units, smaller less demanding National accounts, smaller coordinated accounts whereby the economic buyer is not at this location(s).
* Comprehensive training and the ability to continue your professional development
* Regional and local Ryder resources to help guide and support as we grow this offering.
* The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
* 12 weeks of paid maternity leave.
* Additional day of Paid Time Off for Military Veterans.

We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for
** YOU!
** You
** MUST
* * be willing to commit yourself to align with our core values:
Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.  If your work experience and/or education aligns with the Requirements and Responsibilities listed below,
** APPLY NOW!!
*** Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss. Present Ryder services and capabilities. Develop relationships with all customer buying influencers.

Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate. Serve as facilitator between customers and Ryder departments or Ryder vendors.
* Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account. Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio.

Update CRM with relevant account specific details and interactions.
* Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & Operations.
* Customer Education - Providing customers with information on new services, changes in policies, and best practices for using the leased trucks efficiently.
* Training and improvement of sales skills, industry knowledge and personal growth needs.
* Sales skills, Required
* Account Management skills, Required
* Negotiation skills, Required
* Contractual leasing, Required
* Pricing, Required
* Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
* 2 years or more experience providing service to customers., Required
* 2 years or more experience selling to customers., Required The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below:
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