Installation Support Coordinator Job Troy area,Michigan USA,Trades / Skilled Labor

Indirect Labor - Millwork Full Time Millwork Project Mgm Troy, MI, US

2 days ago Requisition

iMBranded is one of the nation’s leading providers of facility imaging programs. We are a full-service manufacturer of fixtures, furniture and graphic products specializing in the retail automotive segment with OEMs and the dealer network.

The Installation Support Coordinator is responsible for the administrative and logistical support of the iMBranded installation team. Working at the direction of the Installation Manager, the Installation Support Coordinator helps ensure every project installation is scheduled, staffed, equipped, and documented so that customers receive a world class experience through the final phase of a project’s lifecycle. This position coordinates installation schedules, site surveys, travel and lodging for installers, and the onboarding and compliance of 3rd party installation companies.

Through effective communication with other functional areas of the Company (Project Management, Installation Readiness, Production, Accounting, etc.), the Installation Support Coordinator will consistently track installation hours, documentation, and issues to support on-time, on-budget installations while monitoring the accuracy of all installation data they support.

ESSENTIAL FUNCTIONS (include but are not limited to) Schedule Management

Schedule project installations at the direction of the installation manager and collaborate with installers to ensure installation details are coordinated
Schedule project site surveys as requested by the Project Manager
Enter data into Quick Books, Connecteam, or similar scheduling software at the direction of the installation manager
Record, track, and analyze actual project installation hours in real time to support budget adherence

Communication and Liaison

Assist with short-term (less than 3 days) travel logistics for installation personnel
Assist with documentation and reporting to 3rd party installation companies to ensure basic compliance and adherence with iMBranded requirements
Assist with negotiations and onboarding processes for 3rd party installation companies

Task and Workflow Support

Monitor and manage project installation workflows and report on whether installations are completed on time
Identify trends or installation issues and recommend corrective actions as needed
Maintain and ensure data accuracy for iMBranded installers and 3rd party installation companies
Respond to and/or escalation? Wait.
Document and retain standard operating procedures for the installation team
Ensure installers receive installation equipment and tools for project installations
Ensure installers receive accurate and complete installation documents for project installations (requires review with installation readiness specialist)
Align Punch List (PL) items, Onsite Material Requests (OMR), and Incorrect, Missing and Damaged (IMD) items with project installation schedules
Maintain a list of active iMBranded installation team personnel
Report to installation manager for assignments and responsibilities
Review expense reports for compliance with company policies; alert the installation manager to any installer non-compliance
Other duties as assigned to support the iMBranded installation team

Hotel Coordination, Rate Negotiation & Reservations

Manage lodging accommodations for installation team members on trips of three (3) or more consecutive nights
Retrieve project location and travel details from installation team and identify suitable hotel options near job sites within budgetary requirements
Compare lodging rates, evaluate hotel quality, and coordinate with applicable hospitality brands to secure the best overall value
Review lodging proximity to dealerships and project sites to…