Installation Supervisor

Indirect Labor - Millwork Full Time 1stMidLevel Off Man Troy, MI, US

5 days ago Requisition

iMBranded is one of the nation’s leading providers of facility imaging programs. We are a full-service manufacturer of fixtures, furniture and graphic products specializing in the retail automotive segment with OEMs and the dealer network.

The Installation Supervisor reports to the Director of Field Operations and leads the planning, coordination, and execution of all installation activities for iMBranded projects. This role directly supervises internal installers and manages third-party installation companies, while also owning the scheduling, logistics, travel, and documentation that keep every installation staffed, equipped, and on track. Through effective communication with other functional areas of the Company (Project Management, Installation Readiness, Production, Quality Control, Accounting, etc.),

the Installation Supervisor ensures projects are completed on time, within budget, and to client specifications so that customers receive a world class experience through the final phase of a project's lifecycle. The Installation Supervisor serves as the primary point of contact for installation-related client issues and escalations and drives continuous improvement across the installation department.

• Supervise, train, and retain the installation department team
• Evaluate team and individual performance through annual reviews, ongoing feedback, and coaching
• Incentivize installers and manage long-term performance goals of the installation team, including administering the Installation Incentive Program (IIP) to encourage efficient project completion
• Assess, update, and maintain installer skill matrices; identify capability and capacity gaps
• Manage corrective actions and personnel issues
• Maintain an accurate list of active iMBranded installation team personnel and ensure data accuracy for iMBranded installers and 3rd party installation companies
• Respond to and resolve issues from installers, escalating to the Director of Field Operations when needed

• Coordinate installation schedules with Project Managers, including short-term and long-term resource planning (1–6 months out)
• Schedule project installations and site surveys, and collaborate with installers to ensure installation details are coordinated
• Enter and maintain installation schedules in Quick Books, Connecteam, or similar scheduling software
• Align Punch List (PL) items, Onsite Material Requests (OMR), and Incorrect, Missing and Damaged (IMD) items with project installation schedules
• Ensure installers receive accurate and complete installation documents (in review with the Installation Readiness Specialist), as well as the equipment and tools needed for each project installation

• Serve as primary contact for installation-related client issues and escalations
• Collaborate with Project Managers to manage project budgets, support pre-installation planning, and execute installation strategies
• Monitor installation workflows and progress, flag delays or bottlenecks, and report to the Director of Program & Project Management
• Identify trends or installation issues and implement corrective actions
• Ensure projects meet client specifications with a focus on quality, timeliness, and budget adherence
• Ensure compliance with Standard Operating Procedures (SOPs) and coordinate with Quality Control; document and maintain SOPs for the installation team
• Drive continuous improvement initiatives in collaboration with the Director of Field Operations

• Build and maintain relationships with third-party installation companies, including budgeting, resource allocation, contract negotiations, and performance management
• Lead onboarding of new third-party installation companies
• Ensure documentation and reporting from third-party installation companies meet iMBranded compliance requirements
• Maintain P&L responsibility for the installation department, including annual budget planning, cost control, project forecasts, variance analysis, and financial reporting
• Record, track, and analyze actual project installation hours in real time to support budget adherence
• Review expense reports for compliance with company policies and address any installer non-compliance

• Manage travel logistics for installation personnel,…