Technology & Facilities Support Specialist; PRN

The Technology & Facilities Support Specialist (PRN) provides on-call, part-time support for the Sheriff's Office with an expected work emphasis of approximately 80% information technology and 20% building and grounds support. The position assists with the reliable operation, maintenance, security, and troubleshooting of technology systems; supports law-enforcement hardware, software, networks, communications, and camera systems; and performs common facilities-support duties as operational needs require.

The position must be capable of working independently, responding to priority needs, and performing basic electrical, low-voltage, cabling, camera-installation, and general maintenance tasks within the employee's training and applicable safety requirements.

• Install, configure, maintain, and troubleshoot network infrastructure and connected systems, including servers, routers, switches, firewalls, wireless equipment, and related devices.
• Monitor network and system performance and assist in resolving outages, connectivity problems, and reliability issues in a timely manner.
• Provide technical support and troubleshooting for deputies, dispatchers, corrections personnel, and administrative staff, including hardware, software, account, printing, peripheral, and network issues.
• Assist with the life cycle of IT assets, including desktop computers, laptops, printers, scanners, mobile devices, monitors, and related peripherals; maintain accurate inventories of equipment and software licenses.
• Install, upgrade, configure, and maintain operating systems, applications, endpoint software, and other approved technology used by the Sheriff's Office.
• Administer and support mobile data terminals (MDTs), mobile communication devices, and related technology installed in patrol and other agency vehicles.
• Install, mount, cable, configure, maintain, and troubleshoot security cameras, fixed camera systems, body-worn cameras, in-car cameras, and related video systems and components.
• Perform structured cabling and low-voltage installation work, including routing and terminating data cable and supporting network, camera, communications, access-control, and related systems.
• Assist with cybersecurity controls and practices, including firewalls, antivirus/endpoint protection, access controls, account security, patching, backups, and other safeguards as directed.
• Perform and verify regular data backups and assist with disaster-recovery preparedness and restoration activities.
• Follow CJIS security requirements and other applicable federal, state, County, and Sheriff's Office technology policies and procedures.
• Assist with the maintenance and troubleshooting of telecommunications, VOIP, phones, and related communications systems.
• Provide basic staff instruction on proper use of hardware, software, mobile systems, cameras, and security best practices.
• Document work performed, configurations, equipment assignments, repairs, and significant technology issues as directed.
• Perform common building-maintenance support tasks as needed, including minor repairs, assembly, replacement of fixtures or hardware, basic carpentry, minor plumbing tasks, and other routine facility work within the employee's capabilities.
• Use basic electrical experience to assist with minor electrical and electronic troubleshooting, lighting, low-voltage systems, data/communication wiring, and related installations. Work requiring a licensed electrician shall be referred or coordinated as appropriate.
• Assist with preventative maintenance and routine inspection of facilities, tools, equipment, and work areas to help keep County facilities safe and operational.
• Assist with transporting, staging, installing, or removing equipment…