IT Support — Level 2
Job in
Troy, Rensselaer County, New York, 12183, USA
Listing for:
Intrinsicamerica
Full Time
position
Listed on 2026-11-05
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
We are seeking a Level 2 Engineer to join our Service Desk team. You'll provide escalated support to our customers while maintaining excellent communication and efficient ticket tracking.
What you'll do- Remotely troubleshoot hardware and software (macOS, Windows, M365, Google Workspace)
- Act as a point of escalation for customer interactions
- Hit a 10-minute SLA for initial response on each case
- Perform post-resolution follow-ups and maintain documentation
- Coordinate with cross-functional teams to resolve issues
- 2-3 years of relevant technical experience
- Experience with Mac and PC devices
- Proficient in Microsoft 365 and Google Workspace
- Network troubleshooting and some server administration
- Exceptional communication and works well under pressure
We are looking to fill the IT Support — Level 2 position at Intrinsicamerica in New York, NY, United States.
We aim to respond to suitable candidates as soon as possible.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
View / Apply for Jobs
Matching My Jurisdiction